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Business Profile

Elder Law Attorneys

Rogers Law Firm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elder Law Attorneys.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I consulted with Mrs. ****** ****************** in Spring of 2021, while I was still living in *******. I was referred to Mrs. ****************** through my then CPA. Due to being a single parent at that time and in the process of relocating to ************** just months later (July 2022), I thought that it was important to get my affairs in order. Attorney ****************** seemed trustworthy and had my best interest at heart. I spent $1500 for estate planning services. I was told if any changes were to ever be made, she would be able to make them. Throughout the entire process Mrs. ****************** knew that I was relocating and told me that my estate planning would protect, myself, my family and my assets even though I was moving out of state. Upon getting engaged in Spring 2023, I contacted Mrs. ****************** asking that I make necessary changes. I sent her the changes that I'd like to make and she suggested that we set up time to meet online with her and my new wife. The meeting was a total waste of time. She got on and told us that she would be unable to make changes to the estate planning due to my relocation. She stated that she consulted and realized that she could not make the changes. I would assume that this is something a lawyer should know. She did not provide referrals. She did not send the electronic documentation as I've requested. I've since contacted her office several times and have gotten the run around. I feel scammed. I'm now at a loss on moving forward and I have estate planning needs. I would like my money back. Mrs. ****************** took me on as a client knowing that I was moving states and therefore my estate planning is null in void.

    Business Response

    Date: 08/18/2023

    Hello - We value our clients and want to provide the best service possible. We will contact this prior client to resolve any issues and outstanding requests. Thank you, Rogers Law Firm

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this law firm in 2020. My father died and we needed help with his estate. Nothing big but did not know what to do. We have paid a total $3500 to Mrs. ****************** and we are still waiting to get this handled. We have emailed and she will make appointment with ** but then miss the appointment. She said she lost her assistant so she was behind, that was the excuse last month. When we did not get any reply to email and messages. We were trying to be understanding due to the pandemic, we knew courthouses were closed and the city was behind. But now if fills like she is completely dodging **.

    Business Response

    Date: 05/11/2023

    Hello - We have a meeting with this client on May 12, 2023, regarding this complaint. These issues are being addressed and resolved. 

Rogers Law Firm, LLC is NOT a BBB Accredited Business.

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