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Business Profile

Electronics and Technology

Exclusive Sound

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I took my car to the tint shop on May 8, 2024 to have my windows tinted.. $184.46 I notice bubbles and gapps in the windows late Thursday So I took the car back on Friday Which would have been May 10th They decided to do the front to windows over(Which was not not done right)but in the meantime they cracked my front windshield They told me they would take care of it on Monday They text and ask for the Vin and never gotta call back never call me back on Tuesday I went up the on the May 15 ***** they did not want to pay for Safelite said $1000 was to much I asked him if they had a contract with somebody was taking there so long it's been a week Then they told me to come back this Friday May 17***** between the hours of 12 and 2 I just don't know what to do I have never been in a situation like this I have a 2023 ***** CX30

    Customer Answer

    Date: 05/20/2024

    After I took my car for them to replace the window on May 17,2024 which was not the right  window for the car,,, which was an out brand window and when I start say something about the window not being right,   He told me he spent a lot of money I should be happy but now he's not finishing the job  He told  me to leave or he will call the police he's not giving me a refund and do not bring the car back  I asked him can I get my $100 back he told me to take him to court ********** was called on my behalf And nothing was done... They don't have nowhere in your business stating no refund policy I asked him where do I state that in your business he said I said it..??  

Exclusive Sound is NOT a BBB Accredited Business.

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