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Business Profile

Employee Benefit Plans

Gardner & White

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefit Plans.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand new bedroom suit and within 3 months it completely began to fall apart. After reaching out to the company they advised that the parts were on back order. Several follow up attempts have been made and my set has not been repaired or replaced by the company per the policy.

  • Initial Complaint

    Date:12/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/30/22 We spoke to ****** and purchased a Vegan leather sofa. We asked about the weight capacity and was told on a recorded line that it would hold up to ***** pounds. This is the first lie. We received the sofa on or about the10/28/22. We called and emailed about the damage and a return the very next day. We have a copy of the email and the time stamp . We did not receive call or email in return for our efforts. I called TOV furniture and spoke with Faith around 10/31/22. She stated that we had a seven day window in which to return the furniture. I told her I understood that, but how can you return the furniture when Gardner -White will not honor the policy for the customer. I also did a chat session with ********** on 10/05/22. I was told then we could return the furniture. As of today 12/16/22 Gardner-White has never reached out to us at all.

Gardner & White is NOT a BBB Accredited Business.

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