We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fire and Water Damage Restoration

JL Fox, Inc. General Contractors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had flood damage (1/30/2025) at my home. ** *** was the ******************* that the insurance company used. I dropped the Remediation check off to the company and had since been calling the Project Mgr. *** *******. Never left a voicemail but would never get an answer or call back either. This wk (May *******) I reached out and left a voicemail message. Did speak with him briefly, now today (5/15/2025) we had an 8:30a phone discussion concerning the work to be done. I get frustrated while on the phone and tell him this and get off the phone. Ive been walking on concrete floors since the damage and YES, I am frustrated. He sends me a text (unprofessional) saying: Im sorry youre frustrated. We havent gotten started yet and if youre already unhappy it doesnt make sense to proceed any further. I appreciate the opportunity but cant help you any further. They have my kitchen sink rigged up with 2x4s (and I have no sink in my hallway 1/2 bath), that I wouldnt feel safe having someone else/some other company coming behind to fix. Dont think that he had time for me since all the work in the Report wasnt being done by them (not enough money). Contacting the company that uses them through ****************, after this complaint as well.

    Business Response

    Date: 06/05/2025

    I have called homeowner & left messages but have not heard back.   I will continue to attempt to reach the homeowner.   We have written an estimate on the damage & it has been approved by the insurance company.   If the homeowner wants us to do the entire job - we are more than willing to do it.   

JL Fox, Inc. General Contractors is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.