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This profile includes reviews for Godby Hearth & Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Godby Hearth & Home

  7904 Rockville Road Indianapolis, IN 46214-3107

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  Godby Hearth & Home

  200 S Rangeline Road #113 Carmel, IN 46032-1941

Review Details

• Review frompreston v

  Date: 06/09/2025

  1 star

  preston v

  Date: 06/09/2025

  ******* sent a representative to my home to measure. I am gay, my spouse is gay. This per*** was dismissive with our concerns and ****-made me uncomfortable. The same per*** returned to install the firebox in ceiling. We made a mock-up of stove and hearth so he would know where to place pipe (it has to be 11 inches from the wall) The installer (who was **** and dismissive) said, "Move it out of the way." I replied, "Its to show where pipe goes." He responded, "I dont need it." While he was working I asked if he were going to drop a plumb line from ceiling to get exact position needed for firebox and pipe-he replied, "I dont need it." again. Everything to make it accurate I suggested was ignored. We are having a roof put on also, the next day the roofer pointed out the firebox was installed at a slight angle and the pipe would come out at an increasing angle. The roofer dropped a plumb line and the pipe would have ended up 2 INCHES off the wall-11 is required for code and safety. It would have made the stove press up against the wall-literally. I called Godby and no one could tell me the pipe width (only the fire box had been installed) I asked for exact spacing needed-no one could tell me. I told them it was blocking the roofers continuing-they didn't care. The roofers spent 5 hours repositioning and moving the firebox (cutting an additional hole in roof and repairing 1st one. To make it short- I was given the run around on the phone 4 times, misdirected and finally lied to by the scheduler about our installer (who they all seem to gather the wagons around) and I said, "Look, if it isn't another installer-we want a refund." I was told it would take a couple days up the chain of command. Later, our 'installer' ***** (who is black btw) texted HE was the owner of ******* and to get our attorney. WHY NOT JUST REFUND!?! He is not listed on the internet as the owner- Anyway, his text goes on about my racism. Although I'm gay, my 2nd *** is half black.
  

  Godby Hearth & Home

  Date: 06/19/2025

  We do not know how to respond to such aggressive comments, so we will just lay out the events as they ***********. homeowner stopped by our showroom at ***************** on 5/6/25 and selected a Green Mountain freestanding wood stove to be installed in his existing home. He was provided with a price quote of $6,008.03 for the stove with a blower and heat-shield option.On 5/12/25, Mr. ********** mother paid by credit card a $3,000.00 deposit toward the wood stove.On 5/16/25 ***** from Godby Hearth & Home met Mr. ********* at his house to perform a preliminary inspection of the wood stove installation. The following items were discussed:A preliminary location for the stove was determined subject to Mr. ********** wifes approval. This location would allow us to install the flue pipe through an existing hole in the ceiling. The stove was not directly underneath the hole in the ceiling but could be reached utilizing offset elbows within the flue pipe ******. ********* was scheduled to have a metal roof installed in June and wanted the flue pipe to be installed through the existing roof before the metal roof was installed. A date of June 4, 2025, was set for us to install the flue pipe through the existing roof.Based upon our preliminary inspection, we provided Mr. ********* with a second price quote of $3,280.00 for the flue pipe. The total price quote for the project was $9,008.03.On 5/29/25 Mr. ********** mother paid by credit card a $1,600.00 deposit for the flue pipe and related offset elbows.On Wednesday 6/4/25, Godbys crew was within five minutes of arrival at Mr. ********** house when they received a call from Mr. ********* that the roofers were at the house starting to tear off the existing roof. When Godbys crew arrived at the house, the following items were discussed:The location of the stove was moved slightly from the location discussed at the preliminary inspection. This new location would require cutting an additional hole in the ceiling adjacent to the existing hole. Mr. ********* asked us to speak with the roofer directly to coordinate the flue pipe installation. The roofer informed us that the entire roof including the wood decking was being removed, so we had no way to support the flue pipe through the roof. The only part of the flue system we could install was a flue pipe support box attached to the rafters underneath the roof deck. The roofer agreed that once the metal roof was completed, he would schedule a time to meet us at the house and cut a hole in the metal roof for the flue pipe. We installed the flue pipe support box and left the house. On Saturday, June 7, 2025 (three days later), Mr. ********* called our office and left a message for our scheduling coordinator, who was not working that day. He then called back and spoke with two salespeople who were managing our retail store. Mr. ********* was upset because the roofer dropped a **** *** through the flue pipe support box and told Mr. ********* the support box did not line up with the stove location. The salespeople were not familiar with the application and could not explain the situation to the satisfaction of Mr. *********. The conversation lasted almost 30 minutes and included the following statements by Mr. *********:We were holding up the roofers because the flue pipe support box was not directly above the wood stove. Suggested we pay him $10,000.00 as reimbursement for delays with the metal roof installation.Demanding to speak with someone that day even though it was a Saturday and no one was in the building except for retail sale staff.He would be contacting his attorney to pursue legal action. The sales staff were able to speak with ***** on Saturday afternoon. ***** contacted Mr. ********* to discuss the application and explain how the stoves location is not directly under the flue pipe support bracket. Mr. ********* was not interested in discussing the application and kept asking for the clearance requirement of the flue pipe and the stove. Once ***** provided the clearance requirements, Mr. ********* hung up. ***** called Mr. ********* back three times by phone and sent a text but never heard back from Mr. *********. On Monday June 9, 2025, Mr. ********* spoke with our scheduling coordinator. He was not pleasant and continued to tell us we gave him the incorrect information. In addition, Mr. ********** mother called in and spoke with our Fireplace Installation Manager. She also threatened legal action.Once someone threatens legal action against us, our Company policy is to stop any form of communication or work on the job. We realize at this point anything we say or do could be used against us in legal proceedings.We regret the outcome of this project. Our company performs these types of projects on a regular basis, and although they rarely go as initially planned, we have a long track record of proactive communication, effective problem-solving and customer satisfaction. A key element is that all parties proactively communicate and work through changes in the timing of work or job scope. When the work is not scheduled or completed in the proper sequence, the job can quickly become very time-consuming and a struggle to coordinate everyone engaged in the project.We always go into a project with the goal of providing a high level of customer satisfaction. When it ends in this fashion, nobody wins. We will provide Mr. ********** mother with a 100 % refund of her two deposits and consider this matter closed.