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Business Profile

Flooring Contractors

Indy Floor Coating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for Epoxy/polyaspartic floor covering for mechanic garage floor. Floor was sold with a warranty. Within 3 months, floor began staining when provider stated there wouldn't be an issue with the type of use we would have. within 5 months, a major crack appeared. The company owner had come out to look at the floors and was going to provide a resolution in Oct/Nov. Since then, the company is not returning calls for follow up and no resolution or warranty has been provided.

    Business Response

    Date: 01/20/2025

    Hi - we have met with the customer and will make agreed upon repairs. We would like to respond that we will address the issues (not leave this hanging unanswered), and reply later with exactly what repairs were made to show our commitment to his satisfaction. Is that possible? Thank you! 

    Business Response

    Date: 02/18/2025

    Date Sent: 1/20/2025 10:41:57 AM
    Hi - we have met with the customer and will make agreed upon repairs. We would like to respond that we will address the issues (not leave this hanging unanswered), and reply later with exactly what repairs were made to show our commitment to his satisfaction. Is that possible? Thank you! 

Indy Floor Coating is NOT a BBB Accredited Business.

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