Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business had season tickets for 2024. In October of 2024 the sales ***resentative called me to ask if I would be renewing my season tickets for 2025. I did not have an answer for him at the time so he sent an email saying that in order to renew these tickets I would need to follow a link to the ************************************ website. I decided not to renew so I did not follow the link. However, I was charged for an installment and now the sales ***resentative is telling me I'm locked into a contract for the 2025 season "automatically" because I did not cancel my membership. If any agreements were made prior as to automatic renewal a phone call from the sales *** and an email expressly requesting action to renew would indicate a change in the agreement. I want my account closed and the amount I've paid for the 2025 season to be refunded.

  

  Business Response

  Date: 01/13/2025

  *****,

  Are you free to jump on a call this Wednesday or Thursday to discuss further?

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent an email to renew my season tickets back in November and it stated i needed to make sure I had a form of payment on my account or my tickets would not be renewed. I removed my form of payment so my season tickets would not renew. My debit card was put back on my account and charged after I removed it from the form of payment. I did not authorize this action for them to charge my card as I removed it as my form of payment. I emailed my account representative and was told i could not get a refund. I want a refund for the 2 charges I have on my card since I in no way authorized them to charge my card. A refund can be issued I do not know why I am being told i can't get one cause of the colts s**** up on my account and put my card and charged it without my authorization

  

  Business Response

  Date: 12/31/2024

  Would like to set up a call to discuss further. Please reach out to me via email at ************************************* or ********** to discuss at your earliest convenience.

• Initial Complaint

  Date:09/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the morning of Friday September 6th 2024. I purchased a Ticket to the Colts game for 09/08/24 against the Texans, through Ticketmaster and the *** ticket exchange. I was able to purchase a ticket in Section SL20AB row 2 seat 1. This a Suite ticket and thus was provided a ticket for the seat, and suite level access. Ticketmaster called me at 6:30pm on Friday the 6th to inform me that the Colts were forcing them to VOID my ticket and refund my money. They could not provide an explanation other than it shouldnt have been allowed to happen. This is after i had paid for a parking pass made plans and reservations for after the game, and on topmof that had to deal with the headache and frustration of spending time dealing with this c*** on a Friday night

  

  Business Response

  Date: 09/07/2024

  ****,

   

  I appreciate you reaching out. We would like to offer two (2) field seats for Sundays game as a make good for this error. While we do not or operate the Ticketmaster system and are unaware why a suite ticket was posted for resale, that is not excuse to leave you out on a ticket. Unfortunately suite tickets cannot be resold so we cannot offer a suite level ticket, but would like to offer two (2) field level seats as an alternative. 
  

  Please feel free to contact me directly 

  Customer Answer

  Date: 09/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  i was not provided with any contact information for this individual to contact them directly as they stated.  please call or email me   Thank you 
  

  
  Regards,
  
  *************************

  
  

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a season ticket holder. We should have received our gifts by the first week of the season. However we have not received anything. When I contacted them they said the would be sent out during the preseason, then by week 1 and it weeks 2 now and still nothing. I called and they said they had issues with their vendor and I should receive something this week We were never notified of any issue or delay. I asked for a tracking number and was told this was not possible.

  

  Business Response

  Date: 09/18/2023

  *******,

   

  Thank you for forwarding along your concern. I can confirm, all membership gifts will have been sent this week and you can expect to receive yours in the next seven (7) days. I apologize if there was any communication issues on our part as we never guarantee when these will be sent nor that they will be received before the pre-season. This is a provided benefit that will be sent any time during the 2023 season. Additionally, we sent an email on 8/15/23 entitled "Are you ready for Preseason football?" that included the updated timeline for membership gifts this season. Please do not hesitate to follow-up, but hopefully this is sufficient and thank you for your response.

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased season tickets from the Indianapolis Colts for the 2021-2022 and 2022-2023 season.Recently, I learned that my account was "automatically renewed" for season tickets for the 2023-2024 season without my consent. I did not authorize this.The Indianapolis Colts have been charging my credit card for $265 per month from Nov 2022 until Mar 2023 until I caught these transactions occurring (total of 5 months, totaling $1325). I was never given any verbal or written notice. I did not authorize these charges. I have since had to close that credit card so that they can no longer charge it.I was on a 3-payment plan for tickets in 2022-2023, paying in March, April, May. When the Colts starting charging me for 2023-2024 tickets that I did not purchase, they also converted it to a 12-payment plan starting 4 months earlier in November.At no point did the Colts send communication saying that I was signed up for 2023-2024 season tickets on a 12-payment plan, nor did they send any communication when these charges started in November 2022. They just charged my credit card without my knowledge or consent.I have spent the last 3 days trying to work with the Indianapolis Colts on this matter. I spoke with ticket rep ****************************** but the Colts have not refunded the fraudulent charges. I was offered an "account credit" for the amount, which of course just means they keep the money they have fraudulently taken from **** want the full $1325 refunded for these charges which I did not authorize.Attached:1. All email correspondences between me and Colts season ticket rep ************************* (who has since left the Colts) during the 2022-2023 season. There is no mention that I was "auto-enrolled" for 2023-2024 season tickets.2. The initial welcome email from when I purchased my 2022-2023 tickets. Again, no mention of "auto-enrollment" for the 2023-2024 season.3. Invoices from the Colts for 2022-2023 season (which I authorized) and 2023-2024 season (which I did not)

  

  Business Response

  Date: 03/31/2023

  Dear **************:

  Thank you for forwarding ********************* complaint about his season tickets and for the opportunity to respond to his complaint. It is apparent that ******************** depiction of the facts relating to his purchase of season tickets is not born out by the records.
  

  ****************** is a current season ticket member who decided after the 2021 season to not renew his seats.  Two months later, on April 3, 2022 ****************** purchased a new set of seats through the Colts.com website.  ***se seats were located in Section 645, Row 10, ***** and at that time a payment of $803 was made to the Colts on ******************** credit card.  During the checkout process, ****************** signed up for the Colts Forever Blue Program, a benefit-focused auto-renewal program.  This program gives all members exclusive events, benefits, and flexible payment options with an annual four-week window to opt-out of their membership.
  

  As a Forever Blue Member, ****************** enjoyed access to exclusive benefits such as a custom Colts bomber jacket and a $100 Food and Beverage voucher to be used at **********************.  In November of 2022, we began our 2023 renewal campaign.  During this time, ****************** received several communications specifically outlining his renewal timeline and deadlines.  *** communications included email outreach, multiple hard copy mail pieces, and a personalized website outlining ******************** renewal details.  All Forever Blue Members have four weeks annually to notify the Club if they will not be returning for the following season.  ****************** did not notify the Colts that he would like to opt-out of his season tickets for the 2023 season and, accordingly, pursuant to the agreed terms and conditions of the Forever Blue program, his credit card was charged his first installment on November 23, 2022.
  

  Since that initial charge, ******************** payment plan has charged his credit card a total of four installments, one in the middle of each month starting in November.  Apparently, ****************** changed his mind about the season tickets and spoke with ***************************** on March 21^st, 2023, advising ** he didnt want the seats and had not agreed to purchase them. Our ********** Services Manager reminded ****************** of the terms of the Forever Blue Program to which he had agreed. He conceded he had neither objected to the monthly charges nor tendered an Opt-Out from the program. Accordingly, he was automatically renewed for the 2023 *** Season.
  

  *** Club has attempted to reach an amicable resolution with ******************, within the scope of its terms and conditions, to no avail. *** intemperate tone of his complaint, his reckless accusations, and his refusal to accept responsibility for his agreement, make it unlikely that such an amicable resolution could be reached.
  

  In any event, the documents and records relevant to this matter are enclosed with this response. 
  

  Thank you,
  

  ***************************

   

  Customer Answer

  Date: 03/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Firstly, in the response from *************************** of the Colts, there is not any offer on how to resolve this matter amicably. Also I cannot see any of the "documents and records relevant to this matter" that **** says he has attached. I'm assuming this may be a BBB system thing. If those documents confirm some sort of contractual fine print that I am unaware of, I would like to see this.

  If the Colts, via ***************************, are willing to show me where I had signed up for this "Forever Blue" auto-renewal program, and some of these communications that they claim were sent in Nov 2022, I am willing to accept the offer previously sent by ***************************** of an account credit for the $1325 that I was charge. To date though, I have not seen any evidence from the Colts.

  
  A few clarifications to the claims from ***************************:
  
  The Colts have charged my card 5 times, not 4 as he states. I am willing to give benefit of the doubt and assume this was just a typo rather than **** trying to mislead, but I want to be clear the total amount I was charged is $265 * 5 = $1325
  
  I did not receive any bomber jacket or $100 food voucher as he states.
  
  I did not at any time "concede that I [...] neither objected to the monthly charges nor tendered an Opt-Out" as he stated. What I have said on multiple occasions is that if I signed an agreement I wanted to see it, because I have no record of said agreement.
  
  I did not change my mind about season tickets. I never wanted them, and March 21 was the first date on which I noticed that my card was being charged. The reason it took me this long to see the charges is I did not get receive any sort of communication from the Colts around this time period stating that they were going to start charging my card for anything. Once I noticed the charges I took action on this immediately by calling the Colts.
  
  I did not per my records receive anything in November 2022 regarding a renewal campaign. No emails or "personalized website". No any hardcopy mail, I would have opened anything that looked official coming from the Colts.
  
  The last email I received from my former season ticket rep ************************* was on September 22, 2022, two months prior to the *********************** on ticket auto-renewal. ****** has since left the Colts. Is it possible there were communications I was supposed to receive from ******, which I did not receive?
  

  
  Based on the lack of communication from the Colts before they starting billing me.
  
  
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 06/12/2023

  Would like confirm that the VISA on file ending in **** with the $1325 for this account has been refunded and the name, email, and address on this account is now closed from season ticket purchases. If you need anything else from me to confirm this is closed please let me know. 

  ***   ****** , VicePresidentofTicketSalesandService

  IndianapolisColts,IndianaFarmBureauFootballCenter

  7001W.56thSt.Indianapolis,IN46254

  O:************

  
  

  Customer Answer

  Date: 06/12/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  PS - *************************** of the Colts is an unprofessional tool.
  

  Regards,

  ***************************