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Business Profile

Furniture Designers

Manhattan Home Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Designers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my womb chair during black friday in 2023 and paid around $1467. They said it would be 6-8 weeks. Nine weeks later, I emailed them asking what was going on, they said there were delays. Then it was delayed another 4 months before it finally showed up, only after I emailed them checking in about it. When I opened the box, it was the wrong color and the wrong fabric - a bright green, when it was supposed to be a dark green. When I contacted them, they took their time getting back to me, and when they finally answered, they offered a discount. I told them that wasn't good enough, since this is the most expensive piece of furniture I have ever purchased, it's large and it's not the color I ordered. Several weeks later someone called me and they said the transaction was 'expired' so they couldn't refund me. I told them to send me a full refund via ******. This person agreed and said they would let me know when payment was sent. Weeks go by, I don't hear from them. I have to consistently follow up. They went back on the full refund, keep saying "transaction has expired" and now they are not responding to me. I'm writing this review several months later, trying to give them a chance. This is a fraudulent company. I would not do business with them. There is no accountable or integrity on their end. I have a small business and I know how refunds work. You can give them at any time.

    Customer Answer

    Date: 11/26/2024

    I left a review on their website before I filed a complaint with BBB last night. After I filed, I went back to the website to see my review and it had been deleted. It looks to me like these reviews are fake and you are unable to leave more reviews (at least ones that are negative). There may be a delay cause they need to review it, but there was no message communicating that. Once I clicked on submit, my review appeared on the listing page, next to the other reviews. It's misleading and in my opinion, the company is not operating under an ethical standard.

    Here's the listing I was trying to leave a review on.
    *********************************************************************************************

    Business Response

    Date: 12/19/2024

    Hi ******,

    We're here to help! Manhattan Home Design was under previous ownership until June 2024. The original owner had a very different approach to customer service and stock-level management than our new and current owner and team. Sorry for your poor experience under the original owner. I understand our WH Manager (***) spoke with you on the phone yesterday and offered several remedial options.

    To recap those options:

    1. Replacement for correct item
    2. Store credit for in stock item
    3. Partial refund to keep as is

    Looking forward to getting this resolved in a way that works for you.

Manhattan Home Design is NOT a BBB Accredited Business.

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