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Business Profile

Furniture Stores

Warehouse Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HORRIBLE customer service! My wife and I bought a couch and loveseat from these guys last year. While it was being delivered I noticed the back of the couch looked twisted and said something to the delivery driver about it. I spent MONTHS trying to get help from *** (the guy you see when you go into the store). Hes as far from helpful as it gets. FINALLY I got him to schedule somebody to come pick up the couch (cost me $100 for pickup) to evaluate it, because it got to the point the reclining mechanism was digging into my carpet.*** claimed the entire base/frame was replaced and I had the new couch delivered (also $100).The delivery service they use is ran by ****, who refers to himself as **** son and *** refers to **** as his business partner. When they brought the new couch, it looked the exact same as before. **** acknowledged what I was saying, took pics and said he would talk to his dad. He didnt think it would be right to charge me to come pick it up and fix it again, and even said the entire thing should be replaced. **** told me he would talk to his dad and I should hear from *** the next day. I gave *** a week before I called him (typical, *** offers TERRIBLE customer service). I didnt get a good feel for *** the day I met him and just shouldnt have bought the furniture, but here we areFast forward to today and I call back. *** is unwilling to help me with a ************* because its just an aesthetic issue and if I wanted them to look at it again it would cost me another $200 for them to pickup/deliver, even though **** (**** business partner/son) said it wasnt right to charge me again. *** was unwilling to call and talk to **** and get back with me on a solution. Instead he LIED about giving me 2 free deliveries (WRONG! Theyd been to my apartment to do the initial delivery and to pickup the faulty, and I paid for all of it) and was a jerk the entire time.

Warehouse Furniture is NOT a BBB Accredited Business.

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