Complaints

This profile includes complaints for Midwest Remediation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midwest Remediation, Inc.

  8010 E 38th St Indianapolis, IN 46226-5984

• 

  Midwest Remediation, Inc.

  5858 Thunderbird Road Indianapolis, IN 46236-2869

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an insurance claim for water damage. Had Midwest give me a quote for remediation. Quote was between 3900 and 4700 which included taking out all of lower kitchen cabinets and included 4 fans to dry area. When they completed project they did not take out all cabinets cause the guys did not know how to get out without breaking granite counter top plus they only used 3 fans not 4. Project manager sent a guy out next day to look and he was upset they did not remove all water damaged cabinets and said they have a lot of issues with that crew he proceeded to turn off fans and said he would come back next day and take rest of cabinets out and turn back on fans. When everything was done they sent a bill with nothing but a total of 5700. My insurance company sent someone out they said the job should of cost ** and gave check for that amount. I told Midwest to work out with them they lowered it to 4700 which is the highest part of quote and 2 months later they send me a bill for 845 to pay which even says 90days past due on it. I called to ask what was going on and they said I needed to pay that amount. I told them why so high when they used less equipment and the fans were in longer due to mistakes their workers made. I also told them about how project manager stopped by to check if rooms were dry then the next day his helper came over and told me they were dry when manager was over he was just too lazy to take fans ( his words not mine). They didn't seem to care and just said I owed that. I found out later that the equipment is the expensive part of remediation. Seems like they were trying to take advantage of insurance company and get all they could and now i am paying for it.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - October 17th, 2024 Why were they called: They had previously remediated a water leak in our home in late September. Our insurance company paid them over $6,000 to remediate - pull up flooring, tear out various kitchen cabinets and had dehumidifiers, large fans and sprayed mold treatment in the kitchen. They did not do any repairs, just tear out and drying. Three weeks later our water heater exploded and leaked water from our 2nd story floor down to our basement (finished). We called Midwest Remediation since we had worked with them before and asked if they would come out to give us a quote. They sent out a guy who had been drinking (you could smell it on him) and he walked around to a couple spots and then told us what he would recommend. He then pulled out an iPad and asked us to sign it so that he could get us an estimate. It was NOT disclosed in the iPAD or verbally that they were going to charge us $750 just to give us a quote. We are now receiving calls from them telling us we have to pay them $750 for coming out to our home. This is unacceptable as it was never disclosed to us in the initial call we made, when the gentleman came to our house OR when he had us sign the iPAD. Nothing was in writing either. We have not paid them and they are now threatening to send us to collections for an invoice that shouldn't have occurred.

  Customer Answer

  Date: 11/21/2024

  My apologies - I need to clarify the incident. The $750 invoice was a QUOTE for the restoration company to do the repairs from the first visit/claim we had. We have never been charged for getting a quote to repair things from any vendor before. 

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Midwest Remediation to restore my home and personal property following a near-total loss due to a fire. Unfortunately, I had to terminate their services because of their poor customer support and disorganized administrative processes.During the course of our engagement, Midwest Remediation attempted to charge me an additional $30,000, which they later admitted was an administrative error. Despite this, they are now claiming I owe $1,900 for services that were never agreed upon. The charges are for an estimate for home repair services, but because of concerns already mentioned they did not earn that business. They have been paid more than $50k for services. Now *** has threatened to send me to collections for $3,700, rather than providing any documentation to justify the disputed charges of $1900.When I attempted to resolve the issue, their customer service representative refused to identify himself by title, only referring to himself as a "Worker," and would not provide his last name. I also reached out to the companys founder and president, who assured me someone would contact me to resolve the matter, which did not happen.I strongly advise consumers to consider alternative options rather than using Midwest Remediation.

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract was signed in October of 2023 to complete a reconstruction project after an insurance claim. Contractor has not completed the job to pre-claim conditions and has damaged the property. Multiple emails and phone calls have been sent with no response.

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house flooded on December 4, 2023. The plumber I hired to turn off the water suggested that I call Midwest Remediation to have them dry my house. Before I signed a contract with them to dry the house, they said that they were familiar working with my insurance ******* of ***** Farm. They also said that they hoped that my job, 23-5216-WTR, would be assigned to an Insurance Adjuster named ************************* which it was. A December 18, 2024, repair estimate from Midwest Remediation was for $9,564.34. I have just received an email from Midwest Remediation dated April 25,2024 with a new balance of $17,962.98. I do not understand why I need to pay this amount of money to Midwest Remediation when I have a homeowner's insurance policy with ***** Farm Insurance to cover water damage. Also, Midwest Remediation told me that they had worked with other ***** Farm Insurance holders previously. In the email that I received on April 25, 2024, Midwest Remediation told me that they would be sending my account to Collections on May 15, 2024.I do not have the money to pay Midwest Remediation for their repairs. I am single homeowner and a teacher who works at an inner-city charter school in ************, **.

  Customer Answer

  Date: 04/30/2024

  I sent the following email to ************** on 4/29/2024 in regards to her voicemail message that I received this afternoon. In her voicemail message she said that I owed H3339363436303**53031H $1762.98.

  Helllo **************:
  Thank you for calling me regarding job #**-5216-WTR. I am sorry and surprised that State Farm did not pay you the entire invoice that your company submitted. I think that the communication problem is between your company and State Farm. Prior to signing the work order *********************** saw the water damage in my house and told me that he had prior experience working with State Farm. Did he work within their guidelines?
  He also said that he had worked with *************************. With the information he gave me, I thought that H3339363436303**53031H would be able to dry my home and be paid by State Farm because I have a homeowners policy with State Farm. Thank you for wanting to work with me.

   

  Customer Answer

  Date: 05/02/2024

  I received this email message from ********************* on May1, 2024. She is the Accounting Payment Coordinator at H3339363436303**53031H. Her work address is ******************************************. Her phone number is *********************. Ambers fax number is ************. Her email address is ****************

  This is the email message I received on May 1, 2024.

  RE:: Job # **-5216-WTR - Urgent

  Hello *******,

  We have been in contact with State Farm. We did reduce our price in February from the original scope. There are instances where we are unable to agree on a settlement with your insurance company and unfortunately the balance falls on the homeowner and our contact is with you.

  
  Could this be your deductible? In either case we can work with you on a payment plan. I would need to know asap how much you can have monthly.

  Thank you for your attention to this matter.