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Business Profile

Gift Store

Pacers Team Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a Pacers 2025 ****************** finals T-shirt in 6/1/2025 at ********************************************************************************* the email it was stated Please allow 7-10 business days for processing of orders using ground shipping. After not receiving any further update, I emailed the Pacers Team Store on 6/13/2025 at 1033 hours asking for an update on the order due to it now being 12 days since my purchase. I did not receive a response to this email. On 6/17/2025 at ******************************************************************************************************************************** call the telephone number below if you have any questions or concerns. I immediately responded to the email and called the phone number listed in the email *************). I advised in the email that I did not cancel the order and would like to know why it was canceled. I called the number several times on 6/17 and 6/18 during normal business hours. The phone rang to voicemail each time. I left a voicemail. No one has returned my call yet. After looking at ****** reviews, I learned that there are SEVERAL other customers experiencing similar issues with no response from customer service. This company is very active in their Instagram account. I have commented on their posts several times asking if they could respond to emails/phone calls and advise on delayed/canceled orders. Instead of assisting me in my issue, they delete my public comment. This customer service is very disappointing and concerning. I have been refunded my money after disputing it with my credit card company. I can now longer order a finals shirt from anywhere else because they are now sold out. I would simply like a response as to why my order was canceled, what is the delay, an apology, and the ghost customer service issue be addressed and resolved. Ultimately it would be great if I could still receive the shirt. But it appears they are sold out.

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 30th, 2025, I placed an order, #PACER86663, for an item (sweatshirt) on the Pacers Team Store website. It has been a total of 17 actual days and 13 business days since I placed the order. I have not received any information on the item ordered shipping or a potential ship date. Due to this, I have attempted to contact the store numerous times via email and phone calls. However, I have received ZERO reply from them. At this point, I do not believe the order I sent $120 will be filled and I cannot get a response from the business. Requesting assistance in a resolution of either a refund or for my item to be shipped.

  • Initial Complaint

    Date:06/09/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 16, 2025, purchased an online order that said my order would be shipped in 7 business days. To date my purchase remains unfulfilled.

    Business Response

    Date: 06/25/2025

    Hi BBB,
    I am responding to the BBB consumer complaint on case ID ********. This was regarding an e-commerce order for Pacers fan, **** ******** (web order PACER80782). 
    Upon further investigation - Ms. ********** item and order was delivered on June 10th, 2025. 
    Tracking # 1Z9378W5YN04913608. 


    We do apologize for the delayed communication with Ms. ******** and shipment of her order. With the tremendous ***** Indiana Pacers season and 2025 *** Finals appearance, some fans did experience longer than normal communication & delivery timeframes. We did communicate these delays via our homepage ************************. 


    Our Pacers Team Store customer service Team - reached out to Ms. ******** today to confirm receipt of her order and to also inform her that we have given her 30% off of her item as well as complimentary shipping. This credit was issued to her credit card used for purchase today. Please see the email that was sent to Ms. ******** as a recap of the call today. 


    We do believe this situation has been resolved. 


    ****** Roa 
    Vice ********* Merchandising & Retail 
    Pacers | Fever | Mad Ants | *********************
    **********************************************




    From: Homecourt, Warehouse <**************************************************************>
    Sent: Wednesday, June 25, 2025 12:20 PM
    To: ***, ****** <*********************************************************>
    Subject: RE PACER80782 - **** ********


    Hi ******,


    Below is the email that was sent to **** regarding her order.


    "
    Hi,


    We apologize for the inconvenience and delay of your order once again. We are reaching out to recap everything that was previously discussed on the phone. Order PACER80782 was placed on May 16th, and was delivered on June 10th to ******************************************* ******, IN. In an attempt to reach out regarding an update for the order, emails and phone calls were both sent. A notice from the Better Business Bureau was also placed and sent to the Pacers Team Store. To aid the situation, your account has been credited for shipping costs ($9.99) and 30% off your order ($35.10), totaling in a refund of $45.01. The refund transaction may take up to 48 hours to process. Please respond to this email if any of the information provided is incorrect.


    Thanks, Pacers Team Store
    "


    Thanks, ******

    Customer Answer

    Date: 06/26/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    **** ********

Pacers Team Store is NOT a BBB Accredited Business.

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