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Business Profile

Heating and Air Conditioning

CES Energy, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CES Energy LLC. was paid in full for a new furnace and outdoor A/C unit to be installed. However the first time we ran our A/C after they installed it, the air was not coming out cold. We called and spoke with a CES Energy LLC. owner and reported the issue on October 29th of 2024. The representative said that they will come and diagnose the issue within a few days. This never happened. After many attempts to find a resolution, it has now been 20 days now and since reporting the issue to CES Energy LLC. and they are yet to put us on their schedule.

  • Initial Complaint

    Date:11/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/12/2023, the owner of CES Energy (*****) and I signed a contract for the installation of two new HVAC systems, new ductwork in our basement, and all new ductwork in our attic, in addition to some additional add-on items. The total price was around $34,900, and he required $18,000 to purchase equipment. After the $18,000 was cashed, ***** then proceeded to not stay in close contact with me. After a few weeks of minimal communication, ***** informed me that the agreed-upon equipment is no longer available and that comparable equipment would be way too expensive based on the previously agreed upon price (i.e. he under-bid the job). He and I could not find any comparable equipment that was mutually agreed upon. He has refused to give my money back and at this point I am out $18,000 and he does not stay in communication with me. He claims the deposit is 'non-refundable' even though the entire reason why the deal is on hold is because he under-bid the job and cannot find equipment for the price we agreed upon. It was essentially a bait-and-switch, but unsure if it was purposeful. Either way, he is refusing to return my money.

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 16 ***** the owner of CES Energy put a gas furnace in our home ******* he had me pay him via personal PayPal three times he kept trying to refund and me redo had me over charged on my credit card until 1/23. Gave me a fake receipt from a different company. Then i told him wrong company he said that was his old one. The heater is making a noise when starting up I sent a video of it. He come over 2 times for the noise adjusted gas still making it and getting worse his dad was suppose to come and has not come I have asked him to replace it he won't call only text . I am afraid if the thing blowing up and my grandbabies live here. It's a gas problem he brought wrong heater and had to extend my gas line my husband had to help him he don't know what he's doing. My husband had to take him to Ace to get parts to install it and had to pay for it because he didn't have the money. Please help I need my heater replaced. Best thing would be him take this one out give me my money back in cash I had to pay cash because he got my acct flagged for fraud had me in the neg. I want to have someone else do it I don't trust him.

  • Initial Complaint

    Date:07/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We converted our attic into a 4th bedroom that we are using as an office. We contracted CES energy to install a mini-split **** system, electrical, and data (ethernet) to the attic; services were originally done in March 2022. We spent almost $8,000 with them and while the **** and electrical were complete, they have yet to complete the data wiring, so we have no internet in a space that is supposed to be primarily used for an office.I have tried to work with both ***** and ***** since 06/24/2022 to get someone out here to complete the work. ***** started off responsive, but then stopped responding completely; the same thing happened when I reached out to ***** a couple of weeks later.I simply want the services completed that they were contracted to complete.

    Business Response

    Date: 08/12/2022

    Hi, we recently have taken care of this and finished the job. ***** was no longer working for us and we had been undergoing a bunch of change. I was sick with covid when i had stopped responding. Then as i got better I scheduled this with ******* and had a tech go finish this job. Thank you

    `***********

CES Energy, LLC is NOT a BBB Accredited Business.

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