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Business Profile

Heating and Air Conditioning

Custom Touches Heating & Air Conditioning Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Eric G

    Date: 10/14/2024

    DO NOT USE THIS COMPANY! He was also sent out by my home warranty company to inspect a plumbing leak he came with no tools and honestly didn't seem to know what he was doing at all. When he left we were in agreement it was a plumbing leak but he reported it as a roof leak?? So my claim was denied and now I have to hire someone who knows what they're doing to appeal it because the home warranty company won't send anyone else out which is complete bs! And to top it off i tried calling this guy afterwards to see why he reported it that way and to request some sort of documentation on what he reported and he never answered or returned my calls.

  • deb f

    Date: 11/29/2023

    I wish no stars was an option. AHS sent this company out for a water heater repair. ***** came out. He took a picture of the top of the water heater and the Label from the manufacture. He did not do anything but take the 2 pictures. I asked if he was going to test anything he said no. AHS would not cover any parts because it still had manufactory warranty on the water heater. I could not believe that he was getting my $125 to just take pictures. I let him know I had read the reviews on his company and he was out to there . He got in his van and sped off. With in 15 mins. AHS had a report from him saying that the heating element was out , the tank was at 27 degrees (not sure what that means when he came in with flashlight and s**** driver and did not use either. Again not sure how made any report when he did nothing. I wish I would have called and asked for another company after reading other reviews that is on me. I would never use this company again and warn others from using them.

    Custom Touches Heating & Air Conditioning Services, LLC

    Date: 11/30/2023

    I explain to the homeowner that home warranty is not going cover for ******************* electric water heater is under manufacturer warranty in which her water heater is less than a year old. I told the homeowner that manufacturer will cover for the parts, but she didnt want to believe me. By saying they want cover that because she got a lot of properties. Thats bs!!!It was leaking on cold side pipe in which is pipe burst because the water heater in the garage. The home warranty doesnt cover pipe burst. So she got mad and u a racist comment as my company got bad reviews. I had every reason to walk away from the homeowner and drive to next service calls. Because this was getting ugly. Any company thru the home warranty company wouldve denied it as well. 

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