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Business Profile

Home Improvement

Bob's Construction
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bob's Construction's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July of 2023 bobs construction was contacted to give a estimate on replacing roof and interior damage to interior ceilings . Insurance declared storm damage on roof and interior ceilings. Bobs construction relpaced the roof on Aug 4 2023 and repaired one interior ceiling and was to get with insurance to get adjustement for the other damaged ceilings. We have been contacting them ever since Aug of 2023 to get remaining work done and they have not replied to our request and will not reply to our request. We need work completed.

      Business Response

      Date: 04/26/2024

      Good morning, my office has responded to Ms **** interpreter, ***, each time she has reached us.  I did complete all items approved by the insurance company as to date. I have not been paid in full for the work completed so far.  I will reach out to Ms **** interpreter as soon as I hear back from the insurance adjuster.  If they do not cover the added supplement then I will need paid in full for the work completed and I will quote the work ********* is requesting to see if she would like to pay out of pocket to repair.  I have several insurance claims that have supplement requests that have not been approved that have dated back to last summer.  Unfortunately insurance companies switch out desk adjusters all the time due to turnover with employees, or with other catastrophes that cause the adjusters to be replaced with new adjusters, which creates a back log with approvals and getting to files in a timely manner.  I will try to reach the escalation department to see if they can get this matter addressed.  I will reach out to *** hopefully by the end of next week with an update.  Thank you for your understanding.

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