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Business Profile

Home Improvement

VIP Home Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had this company do an insurance job and the chimney cap they put on wasnt the proper one causing a bad roof leak and ruining the roof decking and soffit. They also didnt replace some rotted decking around the chimney. We reached out to the owner many many times before the warranty was up, getting voicemails half the times or promises hed get out to see us. We finally got him to come out a couple times but only to get promises it would get fixed. At first it was thought it was leaking cause of the rotted decking that wasnt replaced, then it changed that it was caused from the chimney at the roof line was not flashed correctly, and last time it was cause of the chimney cap was not the correct one. That last time he was out with his guys, he got an attitude with us when his guys said it was not from the flashing and it made him upset cause of us having him out 3 times and just walked away mad leaving his guys there to tell us some lies about coming back to put on a new cap. We recorded every conversation and phone calls with them admitting all 3 situations were their fault and the day he walked off mad, his main guy stayed back and admitted that the chimney cap they put on was not the right one and all we got was a couple promises from his main guy hed be taking the situation over himself and after a couple phone calls with promises, he never showed back up and stopped answering our calls. We have all the conversations recorded and them admitting their at fault. They have giving us the run around and lies, and attitudes, and left us with a chimney thats still leaking, rotted roof decking, and a huge hole in our soffit letting birds in our attic and possible rain leaking in our walls.

    Business Response

    Date: 03/08/2024

    From our perspective, this is not how we remember our meetings with **************.  This roof and chimney cap were done back in 2013.  The first time we heard from ************** that there was a problem was years after the warranty had expired.  However, we have been in contact with ************** and have scheduled a meeting with him for next Friday 3/15/24 at 10:00 am.

  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    *********************
    as not replaced. Raw wood is hanging over the garage and starting to rot. There are now holes in the ceiling, where feet came through the rotten wood. No drip **** was put on.The owner of the business has refused to reimburse me for the roof job, including the new damages that now need fixed. A whole new roof will need to be put on.

    Business Response

    Date: 02/01/2024

    We have retained an attorney to help resolve the issue.  ************** has been very difficult to deal with.  You can't have a phone conversation or an in person conversation, without him hollering, cussing and calling the owner a liar.  The owner visited ************** home so he could see what the issues were.  He does agree that some things could have been done better.  We want nothing more than to take care of what needs done.  ************** had an attorney, then got a new attorney, but we've yet to be contacted by the new attorney (so we're not even sure that he has one) to open up dialogue and get this resolved.  I've attached the offer that our attorney prepared for ***************  We have not heard anything back yet. 

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