Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I heard from the business on Friday. The director or head person in charge called me personally and let me know what was going on. I dont know how that effects my complaint. They are waiting for a death certificate to complete the process according to her. 

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

  The company has contacted me and kept me up to date with what is going on.

  
  
  

  Regards,

  ****** *****

  

  Business Response

  Date: 07/21/2025

  Dear Sir
  
  Thank you for taking the time to share your concerns. Your claim for your fathers estate is important to us, and Id like to explain whats happening behind the scenes. 
  
  When we began your case in September, we identified that ************************************ requires a certified copy of your fathers death certificate and your birth certificate before they can approve and pay out any funds.  
  
  Unfortunately, obtaining these records can be unpredictable, and delays on the vital record offices end have held up the process. 
  
  Please rest assured that Lauth Investigations has been actively pursuing the necessary documents: 
  1. submitted multiple requests to the ******************************************** and have not received the required document, which is the source of the delay. 
  2. We filed your claim last week and are in the process of obtaining the certified death certificate through another 3rd part agency to avoid further delay. 
  
  Ten months is a long time, and you deserve timely updates. In the future, I will provide you with a monthly written status report until the claim is approved. If any further information is needed from you, Ill notify you promptly so we can avoid any additional delays.  
  
  Thank you for your patience and for allowing us to resolve this. Were fully committed to seeing your claim through to completion. If you have any questions in the meantime, please reach out directly to me at *********************** or ********************* 
  
  Sincerely, 
  
  Rain Lauth | COO 
  Return *************** of Lauth Investigations  
  
  

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Cousin was killed 2 1/2 weeks ago. As of now there is no will found and the next of kin are his cousins. There are 16 cousins total and 4 of us are close, we don't have relationships with the rest, however we are trying to reach them to get their information for our attorney. A few of them have contacted one of the 4 of us and are stating that a man by the name of *******************, who is employed by Lauth Investigations is contacting them and telling them that the state will take anything that is due to them, if anything and they will recover it but they are charging them 20%. They are relentless and telling them it's a timing sensitive matter and they need to sign expeditiously in order for them to not lose what they could be getting to the State. We well know that they will receive whatever is due to them free of charge so we all feel this is an unethical and misleading way to obtain a fee of 20% for something they automatically receive. The company is Lauth Investigations International. The "Case Manager" that is relentlessly contacting my family members is *******************. The phone numbers for him are ********************* and cell phone is ************. At least one of my cousins has signed due to the urgency they made him feel was required. We would like them investigated and we would like for them to void any signed agreements they misleadingly obtained in the matter of ***********************, who is my deceased cousin. The practice is unethical and misleading and predatory, especially during a time of trauma and mourning. Thank you for your help in this matter.*********************

  

  Business Response

  Date: 06/01/2023

  First and foremost, we express condolences for the loss of your cousin. Lauth has NOT entered into a contractual agreement with **************, nor has Lauth provided any services to her. At no time has ************** entered into any agreement for services from Lauth, nor has she been a client at any time. Please consider this matter closed thank you

• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I reject the response in its entirety. In fact their own report contradicts this statement. They could not get facts or names right. They did not contact me as advertised. They state that subjects name is m. When it is d. They ascertained drugs were probably being run, ******* begged me on a recorded line that they "felt they could get this guy", I have recordings proving he was running drugs, and according to recordings I will attempt to upload, lauth and associates stated I had $1200 left  on my retainer. They are scam artists. There's no photos provided that even shows they did any surveillance at all. I requested all info by Jan 31st, which they failed to provide. 
  
  Regards,
  
  *************************************
  

  

  Business Response

  Date: 03/14/2023

  The original timeline did not account for the surveillance challenges involved in this case.  While we completed multiple fact-finding investigations (both OSINT & HUMINT), the facts did not support your assertions that the subject or his associates were dealing drugs.  We understand the disappointment that the results were not what you had hoped for, however, we are duty bound to draw independent conclusions based upon the facts and evidence that we uncover through the course of our independent investigation.  We did not charge you for any services provided after December 12th and the report was provided to both you and your attorneyTell us why here...

  

  Business Response

  Date: 03/22/2023

  See attached response

  Customer Answer

  Date: 03/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  As of December 12, 2022, I had, according to ************,  $1200  left on my retainer. It was stated that I incurred no charges after December 12, 2022. Furthermore, your company's disregard for the time frame set forth in our contract, is the reason results were not obtained. I feel that from day 1, you, personally, misconstrued your level of service and expertise. It was your failure to properly work the case in a timely manner, that led to no results. You personally stated that you could work with law enforcement which was a blatant falsehood.  The subject that I stated from day 1 as the key to the whole case, was not even investigated in any way until, after a new investigator because my "case fell through the cracks", on November 15th, after the entire investigation should have been completed. As for the email/phone mix up, you personally had both in prior conversations/email communications with me. This was a time sensitive case, I reiterated that several times and I was ignored. You were quick to take my money and disastrously slow to work the case, that is why there were no results. You did not provide services paid for in the time agreed on. As for the final report, it was riddled with errors and false information.
  
  Regards,
  
  *************************************
  

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

  

  Business Response

  Date: 12/05/2022

  Dear ****************, 
  We recently became aware of a complaint you wrote on the Better Business Bureau website about our organization. Lauth Investigations International, Inc. takes great pride in providing diligent service and exceptional handling of our clients cases. We take your review seriously and are writing to assuage any concerns you have regarding the legitimacy of our organization.  
  Lauth Investigations International, Inc. has been in business since ****. For almost thirty years, clients have confidently relied upon Lauth for a wide variety of professional services. Specifically, when it comes to asset recovery, Lauths ********************** prides itself on recovering over $45 million of funds for owners that would otherwise sit unclaimed. This division additionally stands out with a return rate of 98%.  
  In regards to your specific complaint the claim we attempted to represent you on was dropped and we have no repercussions we can take with the holder of the asset being held by the government. The claim was dropped and a proper notice of termination was sent by email, unfortunately, it appears you never received our electronic email. As part of this complaint we are going to make adjustments to our response process by sending out written notices. We appreciate you bringing this opportunity to improve our organizations practices to light. In the future, Lauth is implementing new mechanisms to ensure client communication continues to remain a priority. Please feel free to contact me directly if you have any further questions about our procedures or if there is anything else I can help you with.