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Business Profile

Jewelry Stores

Sam's Jewelers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order# ******* for a gold ring and a cuben bracelet from ***********************-************ in ********************* 1st payment June 14, 2021 and final payment made June 9, 2022 with total paid $ 4,432.50.On 06/17/2024 I need to **** my jewelry only to find out that both the ring and the bracelet are fake. I took it to 2 different places that confirmed the same thing. Want my money back with no return calls back from the owners. They also own a store in ************** also.

    Business Response

    Date: 07/03/2024

    Hello,

    Firstly, We do not carry fake or plated Jewelery. All our Jewelery are certified and they are real gold and natural diamonds. I would suggest customer to come in with the Jewelery and the receipt so that we can double check and verify with our gemologist. Thank you.

    Customer Answer

    Date: 07/03/2024

    In their response they said they do not sale fake jewelry and they wanted us to come in so they can test it. We did come in and they tested it and some of the links were sticking to the magnetic showing that it was not real. The worker couldnt explain why it was doing that. Then said we can pay over 200 to get them to certify it as real. We said no! Then today the owner called and said its real he will send it off for certification for 100 and he will pay the rest. That the magnet is something pawnshops do to trick people into getting their jewelry cheap. He also sent us a text message about the subject. We told him that we had already been in and he told us we can **** our jewelry with him and not a **** shop. We advise him we spent over ******** for jewelry that has no value with any one other that his store. He tried to get us to come drop off the jewelry so he can send it off for certification. My husband and I said no we want our money back. Will you buy your jewelry back from us? He said we can talk about that. Meanwhile he keeps sending ****** links to my husbands phone about gold. I just want my money back.

    Customer Answer

    Date: 07/10/2024

    Better Business Bureau:

    I wanted to let you know that my husband met with the owner ***. He found him to be an honest man of integrity. The other company that told us the jewelry was fake was being deceptive. Please remove our complaint against **** Jewelry Store. *** conducted several test in my husbands presence to prove that his jewelry is 100% real. Again, please remove anything negative in reference to complaint ID ********, and find that this matter is resolved and is satisfactory to us. Thank you BBB for helping us get a resolve to this issue. 


    Regards,

    ***************************

Sam's Jewelers, LLC is NOT a BBB Accredited Business.

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