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Business Profile

Laboratory Research

SerVaas Laboratories Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Research.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've used Bar Keepers Friend products for over 15 years, their powder and liquid cleaner. I've used these products on various surfaces listed on the bottle and can. One being my porcelain cook top. I purchased their new spray which uses the same main ingredient as the other formulas and listed the same surfaces. I used this spray on my brand new Whirlpool cooktop and it removed the finish of my stove in all the areas I sprayed. I reached out to them and the first ****** claimed it was because its ingredient contains Oxalic acid which is a plant based acid because supposedly that as well as tomato sauce and vinegar could damage my stove. I replied with documented screenshots of cleaning and care by Whirlpool disputing her claims and excuses. She then sent it to their Top Chemist who then blamed me that I didn't follow the instructions on the bottle and test the surface first. If I've used their products for over 15 yrs and ... if it states on the bottle it is safe to use on porcelain why would I test it again. It states to test on delicate surfaces because of etching and dulling. These surfaces include (fiberglass, plastics, anodized aluminum or brushed metal surfaces)Not porcelain. Porcelain is not a delicate surface. Basically neither took any responsibility for the damage resulting from their product . They just blamed me for using their product. I replied if it is not safe for porcelain as your Top Chemist stated then remove it from your bottle and replace my new cook top. I don't want to see anyone else have their appliances destroyed from this product. This is misrepresentation of their product being safe for porcelain. I feel I'm owed an apology as well as the $900 to replace my cooktop.

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purcahsed several dozen of the barkeepers friend (595g) powdered cleanser from Canadian Tire. Upon trying to use them, the power was solidified in multiple containers. I was directed by the store to contact Bar Keepers Friend. I contacted them and spoke to *****. She advised me that it is a probloem wiht humidity that caused the product to ****** and become unuseable(she knew I was in ****** and exactly what the problem is - very clearly happens often)I was directed to email her details from the containers. I did so and after that, she has not responded to any of the emails sent to her (over the last several days).

SerVaas Laboratories Inc. is NOT a BBB Accredited Business.

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