We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lie Detector

The Polygraph Guy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lie Detector.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted The Polygraph Guy by telephone to confirm he was able to perform services in the ************ area. The person who answered the phone identified himself as ******************* and I was told yes he worked in ************, and to complete the online registration form and pay the required fee. Which I did. I have attempted to contact The Polygraph Guy by telephone and email to no avail.

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this business by telephone on 10/25/23 to schedule an appt for polygraph testing and spoke with *******************. I was told a deposit of $75.00 was required before an appt could be made. I made the deposit on 10/25/23 & appointment was made for 11/20/23. ******************* does testing at multiple locations and I was told he would contact me 3-4 days before the appointment with location information. I hadn't heard from him so I called him on 11/20 (no answer) and then texted the number he provided. 2 hours before our scheduled appt time he texted me saying he was ill & needed to reschedule. No further contact from him the rest of the day so on 11/21 I texted him asking about a reschedule date. He agreed to reschedule the appt for 12/8/23. I heard nothing from him again so I first called (no answer) then attempted to text him on 12/7/23 asking for the location as my appt was scheduled for the next day on 12/8/23 and I wasn't even made aware of the testing location. No response. I called him several times 12/7 and 12/8, I tried calling/texting and even tried emailing their business email address. There has been no response to any of my attempts at communication with ******************* or his business. On 12/13 I sent another email voicing my frustrations with the lack of professionalism on their part and requesting a refund of the $75.00 deposit I made, as both appointments that were scheduled fell through due to their complete lack of communication. I took off work both days they had scheduled me for an appointment and am also out that money as well. At minimum, this business owes me a refund of $75.00. I have repeatedly attempted to contact ******************* via phone, text and email and he hasn't responded to any of my messages.

The Polygraph Guy is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.