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Business Profile

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Dtwinz Global Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave the said business 3 big bags that contains clothes, shoes etc to be shipped to ******* on the 6th of January 2024. I also sent some foodstuffs from ******* to be delivered to the states on 18th of April 2024. I cannot really estimates the total amount of the items shipped to ******* but I know it worth more than one thousand dollars, I paid total of $210 for shipping fee.The total estimate for the food stuffs was $350.I went to the office several times to ask for my packages but the receptionist could not give a specific reason why I haven't received my packages . I also tried calling the owner of the business but he refused to pick up and respond to text messages after meeting him to discuss with him.

  • Initial Complaint

    Date:09/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped some items from ******* through Dtwinz global services in May 2024, the items included 2 party size cooking pots with 2 lids and 2 big spoons. When the items arrived in July 2024, Dtwinz global contacted me to make some payments in order to get my items shipped to my doorstep which I paid. They sent me the tracking numbers for the parcels through **** The weight of the parcel is 50lbs. *** said they couldnt find the parcel, I'm suspecting Dtwinz global never send my parcel, I didn't see the picture of the item before it was ******** said they can't provide me any information about the parcel since I'm not the sender. I called Dtwinz global cargo several times and they refused to call me back or talk to me to have the issue resolved. I didn't know who is telling me the truth between *** and Dtwinz global cargo. The cost of the 2 pots and 2 big spoons were $500. 50 shipping cost from ******* is $175.98, clearing and sending to door step $290

Dtwinz Global Services is NOT a BBB Accredited Business.

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