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Business Profile

Material Handling Equipment

Material Handling Exchange, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Material Handling Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pallet rack system on 04/28/23 and paid ****** for freight charges. I received a shipping confirmation on 05/05/23 stating that I should receive my rack in 2 to 4 business days. On 05/11 I reached out to *********************** at Material Handling to inquire where my shipment was at, he stated he would get back to me. He responded that my delivery should be here on 5/15. No delivery was made on that date. I contacted **** again and he updated me with the following quote This is scheduled for Monday. 5.22.23 as that is the soonest *************** going to the *********** area. Time Window is 1400-1600. Again no delivery was made on the date provided. At this point I had **** get me the address of the freight provider so I can go myself to get my rack system. I traveled 2 hours each way on 05/24 to pick it up. I reached out to **** about a refund on the freight charges. He informed me that he was working on it and I have heard nothing since then. I would like a partial refund on freight seeing as it was not delivered to my home and I had to go pick it up myself.

    Business Response

    Date: 07/25/2023

    One day after ************************************* complaint (NOTE: we resolved this complaint before the complaint was actually received by my front office), MHE already issued a refund for the freight mishap, caused by the freight carrier, Holland.  We have followed up with ****************** and he is very pleased with the outcome.  Please connect with ****************** to confirm this to be factual.  We take pride in making sure all of our customers, regardless of the size of the order, get the same level of care.  We provide a guarantee that we will make it right, and we stand behind that commitment.  Please feel free to call me directly if you have any questions.

    Sincerely,

    ***********************

    Director of Operations

    ******************

    ******************

Material Handling Exchange, Inc. is NOT a BBB Accredited Business.

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