Complaints

This profile includes complaints for Josephson Wallack Munshower Neurology, PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Josephson Wallack Munshower Neurology, PC has 11 locations, listed below.

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• 

  Josephson Wallack Munshower Neurology, PC

  1400 N Ritter Avenue #120 Indianapolis, IN 46219-3052

• 

  Josephson Wallack Munshower Neurology, PC

  8402 Harcourt Road #615 Indianapolis, IN 46260-2074

• 

  Josephson Wallack Munshower Neurology, PC

  12188 N Meridian Street #320 Carmel, IN 46032

• 

  Josephson Wallack Munshower Neurology, PC

  1001 Hadley Road #104 Mooresville, IN 46158-1883

• 

  Josephson Wallack Munshower Neurology, PC

  2330 S Dixon Road Kokomo, IN 46902-6411

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went with my husband to this facility for an appointment on 02/02/2024. It is now 05/20/2024 and I have yet to have had any promised testing done. I went to insurance provided labs for the lab tests and they informed me that they do not do the required tests and that the hospital will need to provide me with a lab that can complete the required tests. I have asked the hospital multiple times for such info, and they have stated that they do not know any, and that they can not help me. How can a doctor send for a test and not provide any information on where such a niche test can be done? I also needed an mri done and I have yet to have that set up either. Regarding the billing from this office, my account was marked to be sent to collections for bills I never received! The only reason I found this out is due to calling to pay my bill that I picked up yesterday from them. The dates are marked as follows: Statement Date 05/13/2024 and the due date is 05/28/2024. Despite this they left a very unpleasant note on the bill stating "Your balance is seriously past due." highlighted in yellow marker. When I called to pay the bill, the lady who assisted me notified me about the collections notice. She said this was the third bill sent and I informed her that this is not possible. Our **** only notified us of this one, and this is the only one we ever received. She then notified us that they sent it to an address called ********. We do not live there, and we specifically notified the staff when we were filling out our info that the address they have listed is not ours. We gave them the correct address on the paperwork and via talking in person with the front desk personnel. I know they have the correct address that we gave them because the third bill they sent was to the correct address. Their negligence almost ruined our credit and some stranger now has my confidential information.This office is negligent in regards to patient care, calling back, and billing.

  Customer Answer

  Date: 06/15/2024

  I did not recieve an email, text, phone message, or portal message addressing the BBB complaint from the business as of June 15th 2024. This was the likely outcome considering the track record. I will only take legal action if the business causes any further issues for me. Thank you for trying to help resolve this dispute. Hopefully no more issues will arise from their negligence. If it does, I will reach out for help again. Thank you. 

  Business Response

  Date: 06/17/2024

  This has been resolved. Patient paid their portion, and the glitch on their account has been fixed.

  Business Response

  Date: 06/18/2024

  This has been resolved. Patient paid their portion, and the glitch on their account has been fixed.

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I went with my husband to this facility for an appointment on 02/02/2024. It is now 06/18/2024 and I have yet to have had any promised testing done. I went to insurance provided labs for the lab tests and they informed me that they do not do the required tests and that the hospital will need to provide me with a lab that can complete the required tests. I have asked the hospital multiple times for such info. I called them and left messages multiple times regarding this without ever receiving a message or answer from them. How can a doctor send for a test and not provide any information on where such a niche test can be done? I also needed an mri done and I have yet to have that set up either. This office is negligent in regards to patient care. The public reviews for this business back up all of my complaints. Also let it be noted that my payment was never an issue needing to be resolved. I paid my bill extremely prompt with days to spare. The fact that this company refused to respond to the Better Business Bureau reaching out to them multiple times till after the case was already closed is just another example. I suppose a simple apology for their negligence in not replying to my messages, not getting the tests ordered, and almost getting us sent to collections because they did not change the address on file is too much for them to give. I will make it simple from here, no response other than a professional apology is needed at this point.

  Regards,
  ***************************

  Customer Answer

  Date: 06/18/2024

  The business did not address some of the issues mentioned in my complaint. The testing not being ordered, the messages not being answered, and the calls not being returned were issues in my complaint that were never addressed by the business.

  I would like to avail myself of the one fair opportunity mentioned by the BBB representative to reopen the case once closed as was offered to the business in question to address the aforementioned issues that were not addressed by the business. Thank you for the consideration.

  Customer Answer

  Date: 06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The business did not address some of the issues mentioned in my complaint. The testing not being ordered, the messages not being answered, and the calls not being returned were issues in my complaint that were never addressed by the business.

  I would like to avail myself of the one fair opportunity mentioned by the BBB representative to reopen the case once closed as was offered to the business in question to address the aforementioned issues that were not addressed by the business. Thank you for the consideration.

  
  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:05/14/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, ***************************, is a patient of JWM Neurology Southeast. She visited **************************** on March 29, 2024 where he prescribed an IV infusion of Vyepti for treatment of migraines at a 3rd party infusion center. We were told that it may take a couple weeks for a scheduler to contact us depending on precertification with our insurance. However, it is now May 14, 2024 and an appointment has not been able to be scheduled. We have called JWM Neurology on numerous occasions and have always had to leave voicemails, oftentimes never receiving a response. The drug manufacturer and the infusion center have now received the order, but there are discrepancies in the order that they need correction/clarification on and they are unable to communicate with the appropriate personnel at JWM as well. When we've complained to JWM, we're told to submit our complaint to an email address, but have never received a response. My wife now dreads any communication with this group, which is why I am submitting this complaint, and has led to a worsening in her symptoms, with no resolution in sight. There has never been an apology or any admission of fault from the organization. I do not hold out any hope they JWM will admit to their communication failings considering the brusque manner they have treated us so far, but I wanted to pursue this channel before I look at other options of resolving our issues.

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:Our daughter was born with HIE on 1/23/2023 and was immediately assigned a neurologist from JWM (**************). We saw ************** five times while at ************************, with no issues. When there is an emergency, hospitals usually assign a baby name. In this case, Babygirl ********* was assigned. After our daughters release on 2/26/2023, we saw ************** two times at JWM's ******* location, and our last appointment on 6/2/2023 was at JWM's ************* with ***************************. During our first visit, we provided all the necessary insurance information, from our primary, secondary, and ******** information. We received our first bill in May, our second time seeing **************. The bill noted Babygirl *********. During the second appointment, we informed the receptionist of our daughters name and explained they would need to change it. The receptionist informed us we would see the information updated by the next billing statement. Several months went by, and we received a bill addressed with the Guarantor being my wife and addressed to my wife. The statement date was 9/28/23 for ******************************* visit on 6/2/2023 in the amount $22.11 (after insurance adjustments). This amount seemed immaterial, and we paid the $22.11. A month went by and we received another statement in the amount of $1,240 with Guarantor being Babygirl ********* and addressed to Babygirl ********* with a statement date of 10/16/2023. I called ************, the billing questions/payments department, on 10/11/2023 and left a voicemail for an explanation. After several weeks, we received another bill with the same information. I called on 11/1/2023 and then called their ************ number, their appointments hotline, and called three more times to their billing department on 11/6/2023 and one time to their appointment department. I cannot remember who I talked to on 11/6/2023, but the individual said that they had all information needed and that they were just waiting on Insurance to go through. I had spoken to the ******** office in late October and was told there were no bills outstanding in my daughters name. Then several weeks went by and we again received another statement dated 12/16/23. I had called on 11/29/2023 to the appointments department (and left a voicemail), once again on 12/4/2023 to the appointments department, and to the billing department 12/22/23 and left a voicemail. In January of 2024, we received a letter from G.L.A. Collections. I contacted the agency, and provided all the necessary documentation. ****, the collector, said that JWM had not received any insurance information and that they still had **** under Babygirl *********. He said JWM could send the information to the ******** office and claim a waiver to get the $1,240 paid. I asked him to contact me for any additional information needed. On March 28, 2024, we received another letter from the collections agency that we had 10 days to pay the $1,240. After talking to JWM, they still requested payment and they had not attempted to contact ********. In duress, I paid the $1,240.My request is *** attempts to fill out the ******** waiver due to the timeliness of the bill, and that we receive all of the $1,240 back as a refund.Thank you.

  Business Response

  Date: 05/02/2024

  After researching this complaint, I do agree that the patients father made a good effort in communicating with us.

  The issue was the patient had 2 accounts. One account had all of the details, the other one did not as it was under a different name.

  I have resolved the issue by cancelling the account with GLA, and had them refund the payment that was made back to their credit card.

  The incorrect account now has a zero balance and has been deactivated.

   

   

  Customer Answer

  Date: 05/02/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  

  Thank you for your response

  Best Regards,

  **************************

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received a bill. I called and advised I did not have a balance. Now I'm getting calls from *** saying I was sent to collections. I called and was told it was a 2022 dos and was sent to a vm in which no one has called me back. I want this off my credit report and a bill sent. I will pay bill but I can't pay collections since I use HSA account. I want a paper statement. I was also NEVER told that there was a patient portal or I would have created an account.

  Business Response

  Date: 12/11/2023

  She received 4 statements (attached) at the address listed, and also the same as on this letter.

  No payment was received.

  (letter and 4 statements attached)

  Customer Answer

  Date: 12/15/2023

  No statements were ever received.  I even called and asked about a balance at least twice and was told no balance.  I would have paid it if I received a bill.  I just want it pulled from collections.  I will then make payments.  If they don't want the money. That's one thing but I did NOT get a bill, I called twice.  I called once I started getting phone calls from GLA, no one ever called me back after the person sent me to their voicemail.  I will NEVER  go back to JWM again.  My last visit was horrible.  

  Customer Answer

  Date: 12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  No statements were ever received.  I even called and asked about a balance at least twice and was told no balance.  I would have paid it if I received a bill.  I just want it pulled from collections.  I will then make payments.  If they don't want the money. That's one thing but I did NOT get a bill, I called twice.  I called once I started getting phone calls from GLA, no one ever called me back after the person sent me to their voicemail.  I will NEVER  go back to JWM again.  My last visit was horrible.  
  
  Regards,
  
  *****************

  
  

  Business Response

  Date: 01/11/2024

  Patient provided identification with address. 4 statements were sent to that address. No payment was received. Patient called the office on 9.6.2023, informed of the balance and still made no attempt to pay.

  Once this payment is received, the issue will be resolved.

  Business Response

  Date: 01/16/2024

  Patient provided identification with address. 4 statements were sent to that address. No payment was received. Patient called the office on 9.6.2023, informed of the balance and still made no attempt to pay.

  Once this payment is received, the issue will be resolved.

  Customer Answer

  Date: 01/17/2024

  As I stated, NONE of those statements were received. I called the office and was advised that there was no balance.  Not once dis they say it went to collections.  I can't because I make payments with my HSA.  If they will pull it from collections like i know they can do, I will make the payment in 2 payments.  I called three times. First time was told no balance.  The next time I called I left a message and thats when one person called and said it was sent to collections.  She sent me to. voicemail which i left a message for a call back and NO ONE called back.  This would have been paid if I had received a statement. I did NOT receive a statement.  I called because I had an EOB from my insurance.  I was just told about the patient portal.  was told that it would have been on my statement.  Well since I didnt get a statement and not one single person told me about the patient portal, I called and told no balance, I feel that this is wrong.  It should be pulled back, let me make 2 payments with my HSA card and then we can split ways as I will never go back.  This has been the worst experience.  My last visit was horrible and I can say for certain that I am not the only one that has had this experience.  

  Customer Answer

  Date: 01/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  As I stated, NONE of those statements were received. I called the office and was advised that there was no balance.  Not once dis they say it went to collections.  I can't because I make payments with my HSA.  If they will pull it from collections like i know they can do, I will make the payment in 2 payments.  I called three times. First time was told no balance.  The next time I called I left a message and thats when one person called and said it was sent to collections.  She sent me to. voicemail which i left a message for a call back and NO ONE called back.  This would have been paid if I had received a statement. I did NOT receive a statement.  I called because I had an EOB from my insurance.  I was just told about the patient portal.  was told that it would have been on my statement.  Well since I didnt get a statement and not one single person told me about the patient portal, I called and told no balance, I feel that this is wrong.  It should be pulled back, let me make 2 payments with my HSA card and then we can split ways as I will never go back.  This has been the worst experience.  My last visit was horrible and I can say for certain that I am not the only one that has had this experience.  
  
  Regards,
  
  *****************