Complaints

This profile includes complaints for Rehab Medical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rehab Medical, Inc. has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rehab Medical, Inc.

  3750 Priority Way South Dr Ste 100 Indianapolis, IN 46240-3815

  
• 

  Rehab Medical

  11110 Metric Blvd Ste A Austin, TX 78758-4097

• 

  Rehab Medical

  1116 E Houston St Ste 102 San Antonio, TX 78205-2126

• 

  Rehab Medical

  2700 Northeast Expy NE Bldg C Ste 650 Atlanta, GA 30345-1845

• 

  Rehab Medical, Inc

  170 Sunport Ln Orlando, FL 32809-8101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maintenance was required on durable medical goods (Motorized Wheelchair) Starting 4-19-2025.A s**** to hold the wheelchair arm in place is missing and requires replacement. There is no independent source for this part, it must be gotten from Rehab Medical.Was forced to go through doctor, insurance, and rehab medical for getting service. Delays on accepting doctors notice took a month. Delays on insurance took a couple more days, but all approvals were in place on 5-11-2025. As of 6-19-2025 the part has still not been shipped despite their systems saying it is authorized. Three attempts were made to have Humana and Rehab Medical talk to each other about who needs to take action, with no resolution to date.I want my mother to be able to use her wheelchair safely. Since she has no legs, it is a daily necessity.

  

  Business Response

  Date: 06/24/2025

  Thanks for notifying us of this complaint. I spoke with this customer and advised that the parts have been ordered to resolve all issues with this customer's chair. I will keep the customer updated on tracking information. The customer was happy with the resolution steps and is aware that I will keep him updated until this is resolved to his satisfaction. Thanks. 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This *** company built a power chair for me. Its less than a month old. It is not the correct chair they did not give ***** correct cushion. I am now suffering, severe sores on my buttocks from the cushions they have given me. They have also rammed my door and it up when bringing the Chair inside my house they keep ignoring my calls, and they are not giving me what I was promised with this chair I cannot even the chair at this point. Im using my husbands chair. This is not going to be tolerated. I feel like this is fraud and I reported them to the attorney general. I want this chair fixed completely and I want a cushion that I was promised its horrible how disabled people are being treated

  

  Business Response

  Date: 06/23/2025

  Thanks for bringing this complaint to our attention. The customer has been visited by our ATP, fit specialist.. We have a plan in place to resolve all fit issues. The customer is satisfied with the resolution plan. We will keep the customer updated going forward. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  

  Business Response

  Date: 06/24/2025

  Thanks for notifying us of this complaint. We have visited this customer and are working to resolve all issues. The customer has been updated and is satisfied with the resolution steps in process. We will continue to keep her updated. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was supposed to supply me with a ultra lightweight wheelchair in which they did however I am a double bi-lateral amputee and the wheelchair had a lean to the back which is inappropriate for me and they were suppose to order the correct wheels with the correct forks and I never heard from them.

  

  Business Response

  Date: 06/12/2025

  Thanks for bringing this complaint to our attention. I called and left a voicemail for this customer to have this issue resolved in a timely manner. We do apologize for the delay. Once a return call is received we will move quickly to resolve all issues with your equipment. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have called several times trying to resolve this and the employee rudely talked over us actually hung up on us. Not acceptable! We have a right to speak to a supervisor and not hung up on. Rehab medical quoted a wheelchair to my 99 year old mother in law. They were paid the amount they asked for $662. They said the rest would be paid by insurance. Now they have sent a bill for $960.34. The insurance stated that they are out of network and never should have quoted that amount to her. Insurance said the full price of the chair was $3260.80. We were never told a total price for the chair from Rehab Medical. They just stated that my mother in laws portion due was the $660. We have no papers, it was all filled out online. None of the amounts calculate according to insurance. It's taking advantage of a 99 year old woman. During the phone call the woman insisted that we were told they were out of network on May 29th. We paid for the chair back in April and it was delivered April 29th, we were not notified that it was out of network until later. We have offered to return the chair and they said no. I'm also reporting this to the ************************ in ******** *******.

  

  Business Response

  Date: 06/05/2025

  Thanks for bringing this customer's complaint to our attention. I spoke with this customer and apologized for the inconvenience. We are working on expediting a speedy resolution The customer has been advised to ignore the charges. She is happy with our resolution steps. At Rehab Medical we are committed to resolving issues in a timely manner. Thanks. 

  Customer Answer

  Date: 06/24/2025

  Still being hassled for money from Rehab Medical after I was told the bill would be cleared. I wasn't closing the case yet because I thought this might happen. I wanted to wait and see if it really happened. He said they would come over and attempt a redelivery and that we needed to sign the new order. No one showed, no one called until now still wanting the money. Still no itemized bill or invoice. Nothing showing the breakdown of insurance payment.

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Still being hassled for money from Rehab Medical after I was told the bill would be cleared. I wasn't closing the case yet because I thought this might happen. I wanted to wait and see if it really happened. He said they would come over and attempt a redelivery and that we needed to sign the new order. No one showed, no one called until now still wanting the money. Still no itemized bill or invoice. Nothing showing the breakdown of insurance payment.
  
  Regards,
  
  ***** ******

  
  

  

  Business Response

  Date: 06/27/2025

  Thanks for notifying us of this customer's complaint. I spoke with this customer and apologized for the communication error. She has been contacted by our billing department and is scheduled for re delivery today to start over the billing process. The customer has been advised to ignore her current bill as the new billing steps are in process. She was happy with the call from our billing department and is looking forward to our visit today. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (Complaint was taken over the phone by BBB staff)Consumer states he has had customer service issues with ********************** since November 2024. He is trying to get a wheelchair that he desperately needs. He states the company is refusing to work with him in any capacity; they have been rude and they hang up on him when he calls them. He also states his insurance company is having problems with them.

  

  Business Response

  Date: 06/05/2025

  Thank you for taking the time to share your thoughts. Were sorry to hear about your frustration with the complex process of getting new equipment through insurance and understand how important mobility freedom is to our customers. Unfortunately, because of concerns for our teams safety, weve made the difficult decision not to continue with a business relationship at this time. We understand this may be disappointing, and we truly wish you the best in finding another company that can meet your needs.
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called company on 5/7 to request a new charger for my power chair. Two weeks and about 12 phone calls later, still no charger and no answer on when I'll get one.

  

  Business Response

  Date: 05/29/2025

  Thanks for bringing this customer's complaint to our attention. I spoke with the customer and the customer has received all parts. We are working to expedite the installation schedule date. The customer is happy with the resolution steps. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ******** and *************** and I had my doctor send in for a scooter back in October or November of 2024 and they sent a letter from the insurance companies that he was approved and was completely paid. Now Rehab Medical is saying I owe $242.50 and they have picked this scooter back up in March. When it was delivered no one said I had to pay anything for this scooter because it said it was covered and approved. I am not paying them their $242.50. When we tried calling them sooner they would never answer the phone always had to leave a message and would never get a return call. I refuse to pay their bill.

  Customer Answer

  Date: 04/24/2025

  My ***** ******** said when I called them the other day I didn't have any Copay because I had already met it back in December and while I was on the phone with ***** ******** they tried calling them to tell them they need to fix it they couldn't get them to answer the phone and that is a problem I have always ran into with contacting them when trying to get the scooter picked up

  

  Business Response

  Date: 04/24/2025

  Thanks for bringing this complaint to our attention. I called the number on complaint and could not leave voicemail, I also called the primary number on file for the customer and left a voicemail. I am awaiting a call back to explain the charges.. Due to this being a rental chair that was approved based on medical necessity all charges are based on the customers insurance benefits. No refunds are due for rentals. The customer was only charged for months used. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  During any of the interaction with rehab Medical they never said it was a rental and my insurance said it wasn't I'm not paying any of that bill because nothing was ever communicated with me about this. And they have ths scooter back and I will NOT pay them a single ***** when my insurance said it was paid for even their $227.50 
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***** *********

  
  

  Customer Answer

  Date: 04/25/2025

  At no point in any conversation was I told it was a rental I never got anything from ******** and my insurance and this was suppose to be paid 100%. The chair was never used after the guy dropped it off it just sat in the corner I refuse to pay for this. 

  

  Business Response

  Date: 04/25/2025

  Thanks for bringing this complaint to our attention. I have made two attempts to contact this customer and have left 2 voicemails with no call back. The customer signed for the rental per our records. We have followed insurance guidelines based on the customer's explanation of benefits. No refunds are due for rentals. The customer was only charged for the months that the rental chair was in their possession. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  Customer Answer

  Date: 04/28/2025

  My insurance company ***** got ahold of his boss and ***** said this bill was paid and all it is he is trying to do is make me paid the difference from what his company and ***** agreed to so he is wanting this extra money for his self since his boss asked if I wanted to do anything about his rudeness. So per his boss and Aetna I have no balance

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  My insurance company ***** got ahold of his boss and ***** said this bill was paid and all it is he is trying to do is make me paid the difference from what his company and ***** agreed to so he is wanting this extra money for his self since his boss asked if I wanted to do anything about his rudeness. So per his boss and Aetna I have no balance
  
  Regards,
  
  ***** *********

  
  

  

  Business Response

  Date: 05/01/2025

  Thanks for bringing this complaint rejection to our attention. I spoke with this customer and advised that we have to follow insurance benefits and guidelines. The balance due is for their deductible and co pay for their rental has been explained. The customer is aware that only the insurance provider can reprocess this claim to change this information and that deductibles can't be waived. The customer stated that she will call the insurance provider. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

  Customer Answer

  Date: 05/01/2025

  The guy continues to call saying we still owe the money when my wife and the lady at ***** was on a three way call with his boss and they all had it straightened out and he is continuing to call and harasse me after all of it was settled between the insurance and the person above him.

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  The insurance company stated there was no deductible because I have met my deductible for the year when it was processed. Plus ***** stated that rehab Medical agreed to the amount they paid.  This *** said he couldn't get ahold of ***** on the phone number given and they said to me they never received his call. I need to speak with someone over him because his boss said it was paid in full and no balance was due just the $15 for 2 months but they wrote that off because of all the aggravation he has caused. I have Aetna on my side and they are getting upset with his company too
  
  Regards,
  
  ***** *********

  
  

  Customer Answer

  Date: 05/29/2025

  So yall are letting them off with harassing me and my family with that guy that keeps calling i will get the attorney general to go after yall and that company 

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My moms E-chair has been having problems for the last 6 months. There is an office about 45 minutes from us but the company cant keep help as well. Its sad the corporate office have to take orders on the chairs when an office is near by. Also there are not many techs to these offices R-medical havelike 2 techs per office. The doctor signed the paper work around X mas time why is my moms chair still not fixed. Its almost April. This company needs to be investigated, not only am i complaining here, i will be leaving documentation on FB, Instagram and TT

  

  Business Response

  Date: 04/08/2025

  Thanks for bringing this complaint to our attention. I have called and left a voicemail for the customer's daughter. We will work to resolve all issues once the call is returned. Not able to access the customer's account with the name on file. At Rehab Medical we are committed to resolving all issues in a timely manner. 

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor prescribed an electric wheelchair for mobility. Rehab medical reached out to me regarding this. Went through the whole process and was told that I had great insurance and I would not owe anything. Being out of work on disability for the past year I could not afford any expenses. Chair was delivered and the person delivering it stated I owed nothing and there was no copay. I accepted deliver. A month later Im getting a bill for a thousand dollars which I dont have and they are refusing to take it back. Never stated 5 day return policy.

  

  Business Response

  Date: 03/14/2025

  Thanks for bringing this complaint to our attention. I have spoken with this customer and advised that there is no charge on our end. They will need to contact their insurance provider to get this resolved. The customer has also been advised that they are beyond our 5 day return policy. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks. 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a brand new wheelchair from Rehab Medical7/2023. The chair is cutting off and leaving me stranded since I received it. The batteries, the motor, the joy stick, the joy stick cable have been replace. This has left me stranded multiple times. I have a van with a lift to help me transport the chair for dr ****** trips to the grocery etc. I am waiting for my next appointment to have the batteries replaced for a second time. At this point, I would like to have the chair replaced since it cannot be repaired. I have found that if I get out of the chair, it works. Sitting in the chair it will cut off after about 20 mins, I have to put it on the charger and it will go another 20 mins. After the 20 mins, it will only move a few inches before stopping. If I get out of the chair and have someone walk next to the chair using the joy stick, the chair will work, or if you are sitting in the chair it will go backwards. I have explained this to numerous employees at your offices and the repair men, but they just keep replacing the parts and this is NOT fixing the chair. My repair appts get canceled with not call to me and this has happened too many times to count. I had an appt on 2/17/25 to have the second set of batteries replaced, I called to make sure they were coming and was told yes. Then I got a call back the repair man called in sick with the flu, rescheduled for today 2/18/25 because that was the only time they could get me in for over a month. I called today to make sure they were coming and was told my appointment was rescheduled for Friday 2/21/25, No one called me again, to tell me this after I have been waiting all day for the repair man to show up. I will not be home on Friday and was told I would get a call back to reschedule. It is 5:21, no phone call. I have called and complained, cried, been frustrated and feel at the end of my rope. Please have someone who is willing to take responsibility for your products&service review my calls and repair logs.

  

  Business Response

  Date: 02/19/2025

  Thanks for brining this complaint to our attention. I spoke with the customer and advised her that the parts are in to resolve her mobility equipment issues. We are also calling her today to get her scheduled. She is aware that we will keep going until her equipment is fully functional. She is happy with the resolution plan and steps. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.

  Customer Answer

  Date: 02/19/2025

  Rehab Medical Customer Relations Manager ***** **** contacted me. We agreed to have the new batteries replaced on 2/19 /25 and allow 2 weeks to see if the chair is still defective and unusable. May I keep this complaint open until I receive a fully working chair? Since this issue has been going on with repeat promises to have the chair repaired since 7/2023, I would like to keep my complaint open until the chair is repaired or replaced. Thank you