We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Advertising

Billboards "N" Motion, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Advertising.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear ************************************************ Team,This letter serves as a formal complaint and refund demand regarding the grossly unprofessional and unacceptable service I received on June 11, 2025, for the scheduled ************** event mobile video display. Despite paying your company in full on June 10th at 10:00 AMbased on your representations via text message that the display would be a double-sided 8x10 LED screen with ****** ***** of audio capable of being heard from two blocks awaythe actual service delivered was an outright failure.What was provided instead was a poorly branded, unidentifiable U-Haul vehicle with no company markings, no visible promotional material, and critically deficient audio and visual quality. The display failed to meet any reasonable expectation of visibility or audibility. I documented the deficiencies with video evidence and texted real-time updates to your team for nearly two hours, expressing urgent concerns about the failure to deliver what was agreed upon.I attempted to resolve this matter amicably and professionally earlier today via text and email. However, the tone and conduct of your representative were not only dismissive but outright disrespectful. Following that conversation, I made the decision to cancel the June 13th showing immediately.Your failure has not only disrupted a high-visibility media rollout but has also caused reputational harm to my company and label. Your lack of professionalism, failure to deliver, and refusal to provide a viable corrective action plan leave me with no choice but to proceed with formal complaints to the Better Business Bureau, pursue civil remedies through small claims court, and consult my legal counsel for damages if this matter is not resolved *************** have until June 14, 2025, at 5:00 PM EST to respond and issue the requested refund and written apology before legal proceedings are formally initiated.

    Business Response

    Date: 06/17/2025

    To whom it may concern:
    In response to the false complaint #23462246 against Billboards N Motion made by Mr. Danny Portee, we have enclosed our response to dispute this claim. 
    Attached is our contract with Mr. Portee, dated June 7th, which contradicts the size of the LED display screens he purchased. Please keep in mind that the contract Mr. Portee signed, the LED display was sized 8'L x 6'H, which he argues is false. The contract agreement he signed and paid for from Billboards N. Motion was not the 10'L x 8' H he claimed to have purchased in his complaint.
     Moreover, my email dated June 12, and June 13 is attached, which Mr. Portee agreed to the LED display be upgraded to a dimension of 10'L x 8'H and that a louder sound system be installed for this event at no additional cost. He later REFUSED.
     In addition, Billboards N Motion extended an offer to provide a 60% discount for the later event: however, Mr. Portee refused due to his frustration with my disagreement with him regarding NO sound system from the 8'L x 6'H system he did not purchase from the contract agreement, but we provided the sound system at no additional fee.

    Respectfully,

    Lawrence Johnson
    President
    Billboards N Motion

Billboards "N" Motion, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.