Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May ******* I hired Tower Movers to pack up and load my belongings to ********, *******. While unpacking my items, there were ( 3) items, broken. there were pictured sent to the owner. I have filled out a form to get this resolved and the company will not return my calls, no text, no e-mails. I need to get this resolved. I have a broken desk, purchased at Office Max on 5-10-21 for ****** dollars. A bookcase from ******* and another wood bookcase several yrs old. no receipt for these. They have the pictures. Please help me to get this resolved.Thanks,******************************

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like the last review, We also hired First Nation *** lines to move ** from ******** to ******* in 8/2023. They subcontracted this move to Wild Safari Moving LLC. What a nightmare. We paid them $ ******* to break and damage our items. We were told to send pictures which we did but never received any compensation. We filed a complaint and were contacted by an agent from transport *********. We were told there would be TWO cases filed for reimbursement agreements one at a time. We won the first case with First National *** Lines and they followed through with a reimbursement check to us. The second case was then against Wild Safari Moving LLC. We won against them also. They were told to send us a reimbursement check of $1000. They had 10 business days to do this. That was about a month ago. And just like the last complaint we have not received a ***** from them. I would not recommend this company to anyone! They have changed their name numerous times and now I see why.

  Business Response

  Date: 03/13/2024

  *******************,

  Thank you for brining your concerns to our attention regarding the damaged items during your move. We sincerely apologize for any inconvenience this may have caused you. 

  After thorough investigation, we found that our standard insurance policy covers damages at a rate of 60 cents per pound, as outlined in the signed agreement. Unfortunately, since you did not purchase full coverage insurance, this is the maximum reimbursement available for damaged items. 

  We understand your frustration, and we encourage you to file a claim for the damaged items to proceed with the reimbursement process. While we strive to provide excellent customer service, we must adhere to the terms of the agreement that was agreed upon.

  Regarding the $1000 reimbursement you mentioned, we have not received any documentation or agreement regarding this matter. However, we are more than willing to review any documentation you may have and address the issue accordingly. Please feel free to forward any relevant information directly to us for further investigation.

  Once again, we apologize for any inconvenience you have experienced during your move. If you have any further questions or concerns, please do not hesitate to contact us directly. We are committed to resolving this matter to the best of our ability.

  Sincerely,

  ***********************, Owner, Wild Safari Moving, LLC

  Customer Answer

  Date: 03/14/2024

  No this has not been taken care of. We were not able to purchase their insurance as every company they gave us told us they Wild safari was not insurable.  We tried to get their insurance to cover this move all the way up to the day we moved. After we got our things which had a lot of damaged items we talked to ***** who suggested that since he had finally sent the insurance the info they needed we should just buy the insurance now and tell them the move happened after it really did. I believe this is called insurance fraud. He then told us to take pictures and he would fix things. Which we did and never received anything from him. We were contacted by ***************** from transport resolutions group and was told they were taking first national van lines to court first and then wild safari. We received judgement and compensation from first national and then the transport resolutions took wild safari to court.  attached is the $1000 agreement that they agreed to give us for damages. Which we never received. They had to pay us within two weeks of this judgement. We still have not received anything from them and the judgment was agreed to in the beginning of January. 
  

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  No this has not been taken care of. We were not able to purchase their insurance as every company they gave us told us they Wild safari was not insurable.  We tried to get their insurance to cover this move all the way up to the day we moved. After we got our things which had a lot of damaged items we talked to ***** who suggested that since he had finally sent the insurance the info they needed we should just buy the insurance now and tell them the move happened after it really did. I believe this is called insurance fraud. He then told us to take pictures and he would fix things. Which we did and never received anything from him. We were contacted by ***************** from transport resolutions group and was told they were taking first national van lines to court first and then wild safari. We received judgement and compensation from first national and then the transport resolutions took wild safari to court.  attached is the $1000 agreement that they agreed to give us for damages. Which we never received. They had to pay us within two weeks of this judgement. We still have not received anything from them and the judgment was agreed to in the beginning of January. 
  
  Attached Files/Documents
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  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 03/14/2024

  *******************,

  Thank you for your recent communication regarding your claim against Wild Safari Moving. We have thoroughly reviewed the documentation you provided, and unfortunately, it does not substantiate your claim against our business.

  We understand your frustration, but we must clarify that *****************, who you mentioned in your correspondence, does not hold the authority to agree to any terms on behalf of Wild Safari Moving. Additionally, we have no record of receiving any communication, whether via email, mail, or phone, regarding the agreement you mentioned. 

  It's important to note that during the moving process, you made the decision to proceed without purchasing full coverage. Despite this, we ensured your belongings were safely transported from point A to point B as per our agreement.

  Regarding the damages incurred during the move, we offered you the option to file a claim at the standard rate of 60 cents per pound for any items damaged. However, you chose not to pursue this avenue at that time. 

  Moving forward, if you still wish to proceed with your claim, we are more than willing to assist you through the proper channels. However, it's crucial to clarify that Wild Safari Moving has never agreed to any payment of $1000 as you indicated.

  Please feel free to reach out to us directly to discuss any further steps or clarification needed regarding your claim. We remain committed to resolving this matter amicably and transparently.

  Sincerely,

  ***********************, Owner, Wild Safari Moving

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A document is attached describing why we want a refund.

  Business Response

  Date: 03/13/2024

  Dear **************,

  We acknowledge and deeply apologize for the inconvenience and frustration you experienced during your recent move. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns.

  Upon reviewing the details of your move, we understand that there were several issues that led to a less-than-satisfactory experience. Please allow us to address each point individually and provide insights into the steps we are taking to rectify them:

  1. Late Arrival: We understand the importance of punctuality, and we sincerely apologize for any inconvenience caused by our team's delayed arrival and "no show' from the moving crew. We are currently investigating the reasons behind the delay to ensure that such occurrences are minimized in the future. Additionally, we are reviewing our scheduling processes to enhance efficiency and accuracy.

  2. Poor Communication: Communication is key to a successful moving experience, and we apologize for any lapses in this regard. We acknowledge the importance of keeping our customers informed at every stage of the moving process. To address this issue, we are implementing additional training for our customer service representatives and ********************** crew to ensure clear and consistent communication with our valued customers. 

  3. Payment: We understand the frustration caused by the aforementioned statements, according to your complaint a credit in the amount of $400 was issued by Wild Safari Moving. Any further discount would not be applicable at this time. 

  We want to assure you that we take your feedback seriously and are dedicated to improving our services based on your valuable insights. Your satisfaction is of the utmost importance to us. Once again, we apologize for any inconvenience you may have experienced and appreciate your patience and understanding as we work to make things right. If you have any further questions or concerns, please do not hesitate to contact us directly.

  Sincerely,

  ***********************, Owner, Wild Safari Moving, LLC.

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted First National *** Lines for move from ******** to *********** with ******** pick-up May 11, ******************** *********** on May 13, 2023. Cost was $3972.00. First National apparently subcontracted the move to Wild Safari Moving in ****************. Several items were damaged and broken during the move due to poor packing. I tried but was unable to settle this matter with the companies, but I was ignored for months. Finally spoke with agent from Transport ***************** and I accepted a fairer offer to compensate for the damaged/broken items (15+ items) from First National and Wild Safari. First National did compensate me but Wild Safari is not following through with their agreement and, to date, have not compensated me the agreed amount ($875.00). Wild Safari agreed to the settlement on August 14, 2023 and have not issued a check and will not return phone calls from the agent I am working with at Transport *****************.

  Business Response

  Date: 09/26/2023

  Wild Safari Moving requires all clients to file a claim to receive a refund. If that is done, then further action to resolve the issue can be taken. If you want us to send a status or number of claim we would be happy to help, please reach out to us at **************.

  Customer Answer

  Date: 09/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  I have filed the company's claim paperwork at least 3 times - through their website, mailed them a packet of photos of all damaged items through **** (Priority Mail) and faxed them the total packet that was sent through the ****. While attempting to resolve this issue with the company, I started exchanging emails with the company on 5/13/23 in an attempt to get them the proper information for my claim. This email process took place between 5/13/23 - 6/28/23. This process was a total of 32 emails (dated 5/13, 5/19, 5/21, 5/22, 5/22, 5/22, 5/22, 5/24, 6/5, 6/5, 6/5, 6/5, 6/6, 6/6, 6/6, 6/6, 6/8, 6/8, 6/8, 6/8, 6/9, 6/9, 6/9, 6/9, 6/9, 6/11, 6/11, 6/24, 6/24, 6/24, 6/28, 6/28 - all in 2023) going back and forth with Wild Safari attempting to resolve this dispute. On 6/28/23, I finally made contact with ***************** from the Transport ***************** and ********** agreed to take my case to the ********************* Again, all this information was presented to Wild Safari through this Board hearing. This hearing ended with Wild Safari agreeing to reimburse my wife and me $875.00 for the damaged items. When I provided Wild Safari with a cash app, they requested to resolve the settlement, they said they would issue a check for the $875.00 payment - this check never arrived and follow up with ********** resulted in Wild Safari not responding to/ returning his calls. I am not accepting Wild Safari's response because I have sent them this information in triplicate and it was available to them through the ******************** hearing - they have all the information needed and have had plenty of time to process this claim!
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 01/19/2024

  Dear ***************************,

  We apologize for some of your items being damaged. As you stated in your review ***** from First National *** Lines got in touch with you and compensated you fairly as you stated for the damages. First National the broker and us paid half and half for that compensation. Never did we agree to pay an extra $875 dollars. We have already sent you the compensation that was owed. Now you are just trying to get even more money when we already reimbursed you fairly as stated in your review.

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  Not sure which 'business' has generated this BBB post.  I DID get my $875 in total from Wild Safari (after agreeing to $100 payments for 8 weeks - great business that can't afford more than $100 a week to settle a claim) - an amount GROSSLY UNDER the amount of damage these hack companies did to my property.  The $60 you clowns initially offered me was insulting, it would be like me going into your house and smashing thousands of dollars of your property and tossing you $60 and telling you 'that should cover the damage'.  As far as I'm concerned this matter is over - I received as much as I was going to get without filing a lawsuit - unless the "business" wants to keep posting things, then I will continue to tell of my experience. 
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/19, I hired ******************** to move my belongings from ****, ** to *************, **. Providence hired Wild Safari Moving to complete the job. My belongings were supposed to be picked up on 7/26 and delivered on 8/13 or 8/14. On moving day, one of the movers couldnt enter because he has a cat allergy, so the other mover had to move everything out of the house. It took 2-3 times longer than it shouldve. If a mover has an allergy, it is their responsibility to confirm if the home has cats before they accept the job. Owning cats is remarkably common. Because it took so long for the one mover to get things out the house, there was a bunch of stuff in the garage they didnt have time to pack up. They didnt call to confirm if I had more things I needed packed the next day. *** had to spend my own money to replace these items. It has been over a month since my belongings were supposed to be delivered and it hasnt even left the ***************** yet. Ive been sleeping on a mattress on the floor because they have my mattress and bed frame. *** had to spend my own money to pay for hotels and for belongings they have on the truck. Weve been talking with them for a month. We called again last Monday. They said theyd call us back on Tuesday with a date - they didnt. We called on Friday and they said theyd call us back that day - they didnt. We called today and the line is dead because their mailbox is full. They are holding my belongings hostage. I either need a full refund and for them to pay me to replace the belongings or they need to deliver my belongings without me paying the remaining $600.

  Business Response

  Date: 04/05/2023

  This issue has been resolved with client.