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Business Profile

Mufflers

Ralph's Muffler Shops

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mufflers.

Complaints

This profile includes complaints for Ralph's Muffler Shops's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ralph's Muffler Shops has 2 locations, listed below.

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    • Ralph's Muffler Shops

      1250 W. 16th Street Indianapolis, IN 46202

    • Ralph's Muffler Shops

      250 S. Dan Jones Road Avon, IN 46123

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle to Ralphs Muffler on *******************. In. To have it checked out, I ended up having to call them three times because my vehicle had gotten worse than went I took it, I ended up taking my vehicle to them four times , I was told on my first visit that it just needed ball joints, and a gasket then had to take it back and I was told its the tire rods, I paid to have the ball joints and gasket supposedly fixed the first visit, then I paid to supposedly get the tire rods fixed, and still having problems with my vehicle, I took it today, and now I was told that its the caliper, so I asked do he mean brake caliper , and he said yes, but they told me all my vehicle needed was ball joints and a gasket in the first place

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my **** Escape over to ***** Muffler over 2 months ago because I was dealing with a cylinder misfire. They told me that all it was was the spark plugs and that it wouldnt take too long to fix. Instead of coming out and telling me the moment that it happened under their care, I sat up there at the shop all day until I finally asked them what the deal was and they told me that they broke off the spark plug and now had to get the shavings out of the cylinder or it would mess up the engine. I was told it would take a few days. A few days turned into a few weeks. And A few weeks turned into over 2 months. They have not maintained contact and refuse to take accountability or to even try to compensate me for the terrible service I have received for my car. They have been unprofessional and unapologetic. My car has been sent to Circle City **** and even they couldnt fix it and it has been sent back and is currently sitting on Ralphs Lot. I spoke to them 2-3 weeks ago and told them that I would be getting in contact with an attorney or The BBB and they told they would give me a call later that week and did not. I have given them time to try to communicate with me. I had to rely on other people to help me get to work as well as paying an expensive car payment and insurance that are going to waste because I am not even able to drive my car. I fear that they have messed up my car for good and to try to avoid the consequences they are ignoring me and trying to exhaust all options before they have to consider compensation. I was told that they spent 10k on a new engine for my car and that they would not be getting paid for a couple weeks because of it. Just a lot of shady things going on. I have also been told by the shop manager that As soon as I figure out whats wrong with it it will be fixed we are still trying to figure that out. It started off as me taking my car i. for one small issue and turned into this.

    Ralph's Muffler Shops is NOT a BBB Accredited Business.

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