Complaints

This profile includes complaints for Ray Skillman Westside Imports, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ray Skillman Westside Imports, Inc.

  5155 W Pike Plaza Rd Indianapolis, IN 46254-3004

  
• 

  Ray Skillman Westside Imports, Inc.

  5051 W Pike Plaza Rd Eagle Creek, IN 46254-3002

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Getting strait to the point  I reject this option of trading in a vehicle to spend more money to get out of fixing or replacing the car all together this only benefit's the dealership . Its not my fault that this service department doesn't have skilled enough technician's to properly fix my car at this point but they do have the option to contact Mazda and request a skilled tech to be sent out to this location to fix our vehicle why aren't they doing this?. I also have spoken with VINCE ******* sale manager and he talked about the option of trading in this vehicle foe another with a higher interest rate Again this is really an insult of intelligence .how about doing the right thing and telling Mazda the truth that they haven't been successful at resolving this sunroof issue this will be the 3rd attempt and they're also short on skilled mechanics and that's the reason for turning away customers with issues to this degree. once again to suggest that the car be replaced period this is only one of the five issues I've had since my purchase date after putting 33,000 dollars down of my money this is unacceptable . my problem with this service department is there are not telling the truth about the car being fixed properly jeff in service is not taking responsibility for his tech doing a unsatisfactory job but is telling Mazda corp that the car is fixed correctly so they are taking his word but when I've driven off the lot the problem is not corrected.. if they cant fix my car replace it free of charge or give my money back this goes for the dealership and Mazda corp. And even if they can fix it extend the warranty past 100,000 molies for the inconvenience.

  Business Response

  Date: 11/18/2023

  Ray Skillman Mazda is sorry you are experiencing these service issues with your Mazda.  I believe your concern is with Mazda Warranty department. We are glad to try and assist if you would like to trade your car in for a new one. Mazda has repaired or is currently in the process of covering these under the Manufacture New car Warranty. Again, we are sorry that you have had these issues come up, but I do believe Mazda is standing behind the product under the warranty they provide. We again are sorry that things have come up that need addressed during your ownership of your Mazda. Ray Skillman Mazda will continue to work with Mazda on any of your warranty concerns. 

  Thank you. 

  Respectfully

  Ray Skillman Mazda 

  Customer Answer

  Date: 11/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20884714, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  [Provide details of why you are not satisfied with this resolution.]

  Getting strait to the point  I reject this option of trading in a vehicle to spend more money to get out of fixing or replacing the car all together this only benefit's the dealership . Its not my fault that this service department doesn't have skilled enough technician's to properly fix my car at this point but they do have the option to contact Mazda and request a skilled tech to be sent out to this location to fix our vehicle why aren't they doing this?. I also have spoken with VINCE ******* sale manager and he talked about the option of trading in this vehicle foe another with a higher interest rate Again this is really an insult of intelligence .how about doing the right thing and telling Mazda the truth that they haven't been successful at resolving this sunroof issue this will be the 3rd attempt and they're also short on skilled mechanics and that's the reason for turning away customers with issues to this degree. once again to suggest that the car be replaced period this is only one of the five issues I've had since my purchase date after putting 33,000 dollars down of my money this is unacceptable . my problem with this service department is there are not telling the truth about the car being fixed properly jeff in service is not taking responsibility for his tech doing a unsatisfactory job but is telling Mazda corp that the car is fixed correctly so they are taking his word but when I've driven off the lot the problem is not corrected.. if they cant fix my car replace it free of charge or give my money back this goes for the dealership and Mazda corp. And even if they can fix it extend the warranty past 100,000 molies for the inconvenience.
  
  
  
  Regards,
  
  
  
  Damon ************

  
  

  Business Response

  Date: 11/27/2023

  We are again sorry for your sunroof concerns. If you feel that we are not trying to fix your sunroof that is not the facts. We are paid from Mazda to repair cars under warranty. We will do what ever Mazda allows us to do under the Mazda Warranty. If you strongly believe we are not trying to fix the sunroof. I may suggest that you set up a service visit with another Mazda Dealership to have them see if they find a solution to your concerns. Our technicians do train with Mazda and are factory trained. We are required to do so to be a Mazda Dealership. 

  Sorry again you are having a issue with your sunroof. We are bound to follow the Mazda warranty guidelines and we are not a dishonest company. 

  Frankly it benefits us financially to do warranty work. We would not turn away income from ourselves or our employees.  

   

   

   

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20884714, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  Damon ************
  

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20884714, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  I would like to point out what's not being communicate properly I have contacted Mazda Corp customer service and I was assigned a regional rep name christa who wasn't updated since the original tech ticket was open on the sunroof back on 09/19/23. My car is currently back at the dealership with two existing issues one being an alternator and the other is the sunroof both which are considered come backs. I called two days after I received my car back on the sunroof and spoke with jeff and told him I would be bringing the car back He was in disbelief that the sunroof could still be rattling so when I arrived at the dealership I ask if he could take a ride with me to see if we could verify the problem together and he refused which I have proof of.so let me ask with that kind of customer service and non- accountability how are we building on trust? also why cant service be honest with the Mazda Crop reginal rep and have the same conversation like jeff has explained to me your led tech left the dealership to start his own business and jeff stated that the techs he has now were not experienced enough to have confidence in fixing a sunroof on these new cx-50 models ask him and see if he tells you the same thing. now I'm starting to wonder if they can even fix a alternator as well because my car is back for that same issue as we speak for the second time. And as far as a second opinion goes taking my car to another dealership is a joke right now I've contacted two local Mazda dealerships and they wont even touch my car because those are come back issues per their service managers they refuse to touch my car because Ray Skillman needs to fix the problem I will say this positive about Ray Skillman Mazda west in the Sales dept they have been more helpful than service so I do appreciate that but I don't appreciate their solution to trade my car in on an E plan so they make profit. when are we gonna do right and build longevity with customers by doing the right thing instead of trying to break there banks.so frankly speaking I reject the foolery and just would like some respect and honesty because I have all the proof I need just fix my car or replace it .
  
  
  
  Regards,
  
  
  
  Damon ************
  

  Business Response

  Date: 11/30/2023

  Thank you for your response. Mazda warranty goes with the car so I would not understand why another Mazda location would not work on your car. Yet is sounds as if we are still trying to resolve your concerns at this time. 

   

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20884714, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. 
  
  
  
  I am currently waiting for a explanation on what is a normal volt fluctuation on my alternator because it still currently is dropping below 12.1 volts which is considered point of failure so if the service department can get this info from Mazda  . my research shows that these new alternators charge differently from the new technology and these new alternators are considered smart alternators because of the way the ecm charges the battery what's the point of failure volt wise? . also I am still experiencing a loud air sound at 65=70mph from driver side front seal of my sunroof.
  
  
  
  Regards,
  
  
  
  Damon ************
  

  Business Response

  Date: 12/05/2023

  I believe that this vehicles concerns have been resolved as of this date. 12/5/2023. Mr. ************ and Service Manager Jeff ***** took the vehicle out for a test drive together. 

  Thank you 

   

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20884714, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  Update I drove my car over the weekend and noticed the sunroof issue is still present so I called and scheduled to come back to the dealership on 12-7-23 for the same sunroof air issue as I drove the car at 65 mph the air is still getting threw the drivers side roof and also still has a gap on the driver side sunroof molding. unfortunately my car wont make it to the appointment on 12-7-23 because it is currently at Ray Skillman Mazda on the northeast side with a failed alternator test and drivability issues their service department actually listened to my concerns and took me for a ride in a 2023 off their lot with a scan tool connected while we drove and monitored voltage as we drove the car .then duplicated the same drive in my car with scan tool monitoring voltage my car failed I asked 3 times to go on a test drive with Ray Skillman west service manager and he refused to do so until I said I wouldn't  pick up my car until someone did a test drive with me to verify the problem was fixed on the sunroof but I never could get a test drive with a scan tool at this dealership jeff didn't want to help. So once again the customer is right.. this is the forth attempt to fix the electrical problem and sunroof issue so my question is why aren't you guys providing better customer service? And a replacement for my problematic car at this time? you have not taken the proper steps to diagnosis my car instead you put a charge on the system that showed good voltage until the battery drained each time  why take my 43,000 dollars and the make it impossible to get my car diagnosed so it can be fixed and also make it hard for me to replace this lemon. You mentioned all your techs were certified the last conversation we had but are they ? and if so why cant I be treated better and get my concerns taken care of by your service department? 
  
  Regards,
  
  
  
  Damon ************
  

  Business Response

  Date: 12/06/2023

  Mr. ************, 

  Sounds like they may have found the electrical issue. The Mazda warranty is good at any Mazda dealership so lets let them look at the sunroof while it is there. They may call me if they have any concerns. Thank you 

  Justin 

  Customer Answer

  Date: 12/08/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20884714, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  Mr. ***** 

  sounds like your service department needs some qualified workers to properly diagnose these cars Mazda keeps sending you to sell. so because your techs aren't experienced enough to fix these cars I should let Ray Skillman Mazda northeast service department fix your come backs is that what you're saying?
  
  
  
  Regards,
  
  
  
  Damon ************

  
  

  Business Response

  Date: 12/18/2023

  Sir, 

  I am sorry that you still feel that we are not repairing something you believe is not operating correctly on your Mazda. We have been in contact with Mazda, and  another Mazda dealership. They also have not found any issues with the charging of your vehicle. That is the second dealership with an separate mechanic looking at it. I am sorry that you feel that this is a comeback for not fixing the issue you believe your car has. But we are not able to duplicate any issues on the charging system of your car. Suggesting you get a second opinion from a second dealership was not to pass on the issue. Our technician's diagnosis was that the system was operating as designed. I have followed up on it to with the other dealership and they too have not found a issue with your vehicle. Again we are sorry you feel we are not fixing your car. We would be glad to fix any issue you have come about on your car. We are paid to fix cars from Mazda. So what your saying is that we do not want to get paid for repairing your car. That is not a true reflection of our efforts. We can not repair something unless there is a verified problem. Simply that would be warranty fraud and we will not do that. Mazda has a clear warranty policy that we must follow. They are one provider of the warranty. We are just doing the service of the warranty. If we could find a issue we would be glad to be paid to repair your car. 

   

  Thank you respectfully 

  Ray Skillman Mazda West 

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-6-2023, I purchased a car from Ray Skillman. I spoke with ****** via text on 9-5 he ensured. the vehicle was thoroughly tested and in excellent condition. I even informed ****** about my pre-approval from ******************** When I arrived on 9-6-23, I worked with *****, who allowed me to test drive the vehicle and reiterated its excellent condition. However, after the purchase, the car refused to start on the very night. Troubleshooting, I found the battery swollen, and despite my attempts it still would not start. Alarmed, I called ***** on 9-7, who directed me to *****************. **** claimed it was my responsibility since the car was sold "as is." I argued that it was running fine when I bought it. **** stated that I would need to drive it to him so they could inspect. I advised that the vehicle did not drive. **** refused to pay for a tow. Desperate, I attempted more repairs, even replacing the starter, but to no avail. I had no choice but to take the car to ************************** on ****. They discovered multiple issues, including a faulty compressor, a damaged serpentine belt, and a blown starter fuse, necessitating a hefty repair cost of $1146.14.In addition they ran my credit 5 time without my knowledge or consent. Even knowing that I had an approval already. Feeling cheated and frustrated, I emailed **** Guardian on ***** explaining the situation and seeking reimbursement for the repairs. Despite my efforts, neither **** nor *** Skillman responded. According to ******* code 24-5-9-1, dealers must disclose any known defects to the buyer, which wasn't the case here.

  Business Response

  Date: 10/18/2023

  ***************, 

   

  Thank you for allowing us this communication about this guest concerns. We are sorry that this vehicle is requiring some maintenance. The vehicle was sold for approximately $4700.  It was sold as is as because of the age and high mileage.  ******* was aware and signed multiple forms multiple times with different employees.  That is our process to make sure there is no mis understanding or over expectations. 

   

  Attached are the forms signed by ***************  You will also see the credit application and the list of lenders provided to *******. 

  We are sorry for the service issue ******* is experiencing but we could not have been any clearer that this car would requires repairs and services.   

   

  Thank you 

  Ray Skillman Westside Imports Inc. 

   

   

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

  ude and treated me as if the issue was my fault. Im completely baffled at the fact every single person Ive talked to has not offered any type of resolution. Considering the fact I couldve hurt myself or hurt someone else while driving this car I wouldve expected to be given some type of compensation. Instead I was met with ridicule and not being treated like a paying customer.

  Business Response

  Date: 08/30/2023

  Thank you for the information on this customers experience. I am sorry that the customer communication has not been what we expect from our team members. I am making an accommodation on the payment schedule, and we will take care of the next scheduled payment for the inconvenience. We strive to have excellence in our team members. We are all human and sometimes mechanical cars show funny situations that can be hard to see preventatively. We will get the brake issue figured out and again we are sorry for this inconvenience. 

  Thank you for bringing this to my attention and we will use it to provide better communication with our team members. 

   

  Have a great day! 

  Ray Skillman Westside Imports Inc. 

   

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I do not accept the response of the company because I only agreed to pay for the work that would fix the car error, not guess work. Not only did they guess wrong I had to pay for a tow truck on 7/12/2023 after picking up the car and driving it less than 10 miles. I want the money I paid back because ****** guaranteed that the car was fixed and it was not. I will pay once they fix the vehicle. I have picked up my car 3 times and have to keep returning it to them.
  
  Regards,
  
  *********************
  service and fairness to their customers, but has mistreated me as a customer.

  Business Response

  Date: 07/17/2023

  Thank you for the information provided about this guests concerns. I have verified with my team that this vehicle was driven personally by our Master Tech for over 50 miles. He was no able to duplicate any concerns at that time. The customer was offered to return the vehicle to have us look at it again. 

  As of today the guest has failed to return for that service. 

  Thank you 

   

  Business Response

  Date: 07/22/2023

  ***************, 

   

  We stand behind the work that was performed. If you would like to have us look at it we are glad to do so. Without the vehicle in our service department we are not able to assist. Please call and schedule an appointment with our team to assist you. 

  Thank you, 

  ***********;

   

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The car has been in the Ray Skillman dealerships care for over 5 weeks Im total and it still does not run properly. The first time I picked it up no work was done other than my recalls and they said nothing was wrong with it. Two weeks later I was having the same issue so I took it to them. The second time I picked it up June 30th and it cut off on the highway 2 days later on Sunday July 2nd, and was doing the same thing it was doing when I originally dropped it off. I did pick it up again on Wednesday 7/12/2023 and it stopped working after driving it less than 10 miles so I returned it to the dealerships lot on 7/15/2023 after having to pay for a tow truck. The very first time I picked it up on ****** promised me over the phone on June 29 that it was fixed and that hes call me soon to pick it up. I picked it up the same day they called which was July 2nd. 

  Ray Skillman has nickeled and dimed me instead of honoring their commitment to customer service and great service. I would even prefer them just saying they cannot fix the car verses me paying for an unnecessary fix. They replaced engine coils and spark plugs, which were not the issue, because the car still has acceleration issues and cuts off at random times. 

  
  Regards,
  
  *********************

  
  

  Business Response

  Date: 07/24/2023

  ***************, 

   

  There is no reason to continue with the dialog here. We have inspected your car three times since the work was done. We have had two certified Hyundai technicians personally drive your car home to make sure it is safe and operating as normal. We have put nearly one hundred miles on it since the repair in May with no duplication of your complaint. Just this morning you drove with ************** in the car with you and the car did not show any issues. We are driving the vehicle again this evening to put even more confidence that the problem is resolved. I understand that sometimes issues are so random that they don't show up everyday and at every moment. But to say we are not competent nor willing to help is simply not true. You were charged for the repairs that we did. The car has show no issues all three times you have returned it telling us the same issue exists. We have not charged you for any of those service visits nor have we charged you anything to have **************'s drive your car nearly one hundred miles with no issues. 

  We stand behind our work and we are providing above and beyond care and concern to make sure your car is safe and operational. 

   

  Customer Answer

  Date: 07/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I picked my car up Wednesday 7/26/2023. Although I appreciate that they covered the cost of the repair to make up for the issues I have been having, but my car now jerks when on the highway and the air bag light is on. I have never ever had either issue prior to taking my car to them. 
  
  Regards,
  
  *********************
  

  Business Response

  Date: 08/01/2023

  Sorry you are experiencing service issues with your vehicle. The services we have provided would not be related to any airbag issues you may be experiencing. We strive to provide the best customer service and I believe we have done that. Vehicles of certain age or mileage experience maintenance at different times or interval's. I might suggest that you consider trading your vehicle for maybe a newer vehicle if you are experiencing so many concerns. 

   

   

   

  Customer Answer

  Date: 08/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The car is still jerking after I have drive it for ***** minutes at the least. I never had that issue before I took the car to the dealership.
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:06/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I am not satisfied with the response, nothing has been done!  No repairs have been made, only a numerous of failed attempts. My car is not in their possession, Im still dealing with the same electrical issues,  Ive mention to them since December 13th, when I first purchased the vehicle! I have all my documentation since December 13th, and all the failed repair attempts documents . They have not done anything to help me at all , but continuing to give me the run around , they were so quick to take the $38,000, and sold me a lemon . Theyre not wanting to take it to a certified specialize mechanic to repair the issue instead they want to use their unequipped mechanics , and take the cheaper option . I have text messages from *************** stating that their reason for not sending it to a specialized mechanic is because they dont trust them!  Im highly unsatisfied with Ray Skillman response. Trading out my car for a lower value then what I paid for is NOT an option, but I would like to be put in another dodge for the exact price I paid . This is very unacceptable knowing that I brought this issue to you all attention since I purchased the vehicle, December 13th, and you all havent did anything to compromise with me . I will file an lawsuit , and continuously contact every News Channel until my story is heard about the lemon cars you all are selling, and I the bad business Ray Skillman is doing ! 

  
  Regards,
  
  *******************

  
  and the radio kept malfunctioning. A week later , I noticed that I was smelling a burning smell , later to find out it had a coolant leak, which ray skillman attempted to repair. To fast forward, I ended up taking the car to the dodge dealership to have the car properly inspected by proper mechanics . ***** found that they were numerous findings, including my cluster was bad , and will eventually go out, and during their inspection they found that there was another coolant leak that wasnt properly repaired. The warranty company came out to inspect the issues that *** brought to their attention , and denied everything all issues! I have all my documentation since day 1 of all the repairs , findings from Dogde, and attempts. I have to leave my car at Dodge for a whole month just for the warranty company to send out a radiator to repair the coolant leak . The odometer ,dash and range mileage readings has been inaccurate. Now my seatbelt, and turning signal are not working .

  Business Response

  Date: 06/12/2023

  Thank you for the correspondence with this customer. I know we are currently working to resolve the issues on this pre owned Charger. The vehicle is currently in our shop and we have been able to get things covered under warranty that were not approved at the Dodge location. I feel confident that a resolution is in the works. Vehicles do often require service and repairs and we will work to resolve them. I do know the radio delamination is not a covered warranty issue. The warranty does not cover cosmetics. If we can show that it is not working that would be a covered issue but just the cosmetics of the radio would not warrant a covered claim. Sorry for any inconvenience this has caused and we will strive to get your ************ to you as soon as we can. If you would like to trade the vehicle in we will also assist if there is something else you would like to purchase. 

  Thank you 

   

   

   

  Business Response

  Date: 07/17/2023

  Thank you for the information provided. We have informed this guest that we are not a Chrysler/ Dodge dealership. We feel it is best for them to take the Charger to a Dodge/Chrysler dealership. Although we have trained technicians it would be best to have a Chrysler/Dodge dealership look at this situation. They have more resources than we do for Dodge/Chrysler concerns. As to not providing any service we have worked on this car, replaced parts and also provided a loaner car up until the free loaner was returned with the residue and odor of an illegal substance damaging our loaner car. 

  The warranty is good anywhere in ***************** or ******.  If the issue is found and it is a covered item, the warranty will pay by credit card for the repairs per the contract terms. 

  Thank you 

   

   

   

   

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Sir, you have no valid reasons on why this issue has not been taking care of yet , I have been very calm , and patient with you all since December 13th , this only lets me know your okay with doing bad business , and taking peoples money , especially when I informed ***************, Bim, and **** about the issue since time of purchase! The issues with this car were never disclosed to me during the time of purchase, which is a legal matter! In fact, you keep mentioning, taking my car to a Dodge dealership, in which I have already done, in fact my car was there for 1 month for an additional problem besides the electric issue, ***** discovered a second radiator leak, due to Ray Skillman mechanic mishaps from the first time you all repaired  the radiator.  The electrical issue that Im currently having has already been diagnosed by Dodge. *************** was made aware of all possible issues that could be going on, but instead you all wanted to take the cheaper route, and have your own mechanics fix it , instead of leaving it up at Dodge for their experienced mechanics with their necessary equipment to repair the issue. 

  I have all my documentation , including text messages! You keep mentioning the warranty company,  in fact the warranty company has denied every finding when it was diagnosed by *****, but now it makes sense on why *************** sent a text message stating they dont trust *****,  why would he say that? You just informed me to take it to Dodge? 

  Again , I have already taken it to Dodge , In addition , your mechanics have unsuccessfully repaired the issue! Ray Skillman mechanics attempted to fix this issue more than 5 times , and has failed every single time, which will qualify as a lemon! 
  

  Now , what will be the next step ? Are you all covering the total amount of repairs once I take it to Dodge for the second time? Or , do I need to seek legal action in order for this matter to be heard and resolved successfully?! 

  
  Regards,
  
  *******************

  
  

  Business Response

  Date: 07/19/2023

  ****************, 

  As you stated we are not a Dodge Dealer. We have given the repair our best attempt as you stated five times. Your warranty is valid at any location in *****************. This Dodge product needs to be serviced by a Dodge Dealership. I am sorry for any inconvenience. There is no reason to keep pushing for our technicians to look at it. They are limited by experience on Dodge products. I am not sure why you keep demanding we look at your car. Dodge is the right place to take your car. It is a Dodge. Respectfully we have attempted to look at your car after the work was turned down at the dodge **********. We have given our best attempt to help you and I am sorry you do not feel we have. Please take my professional advice. Your best results will be to take your car to a Dodge ********** that has the communication directly with dodge. We are not able to call Dodge directly and ask them for help on a very specific and what sounds like intermittent electrical issue. We have spent weeks, days and many calls with many of our staff helping you after the repairs were turned down. I do not think one could expect any better service. The best I can explain to you is to give you a medical example. If you need Heart Surgery, you should see a Heart Surgeon not a lung specialist.  We are best skilled as a Kia ********** to work on a Kia. 

  Thank you 

   

   

   

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Sir, you are talking in circles, and again, you have no valid reasons on why the issue is not fixed when its been a known issue since December 13th! Clearly you are lacking understanding , and representing bad business!  I never once said I wanted *** Skillman mechanics to repair my car , your mechanics are incompetent,  exactly why you guys have been unsuccessful! I *************** to fix my car when it was a Dodge for a whole month , but *************** kept pushing for *** Skillman mechanics to fix it , are you aware of that? You all ordered the cluster , but didnt want Dodge to fix it , but instead use a cheaper alternative, are you aware of that ? I have no problem taking my car to Dodge for the second time , warranty company denied every issue so what good is that going to do me ? Please check with your team , and get the facts of whats going on before stepping in ! 

  Again, are you compensating for the repairs once I take the car to Dodge , and the warranty company denies every finding , or do I need to continue with filing a lawsuit ? 

   Regards,

  
  *******************

  
  

  Business Response

  Date: 07/22/2023

  Thank you for trying to help find a resolution for this customers complaint. Unfortunately, we are just at a he said she said situation. The warranty provided is from a third party. This vehicle needs to be diagnosed at a Dodge dealership. The warranty company and the dealership you take it to will have to determine the coverage at that time based on their findings. We are not able to give you a guarantee on any repairs. The warranty contract states what is and is not covered. 

  Thank you 

  ***********;

  Customer Answer

  Date: 07/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  

  I will continue with filing a law suit ! 

   
  
  Regards,
  
  *******************

  
  

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  Ray Skillman Westside installed a new battery in my vehicle.  The next day my vehicle would not start. Also, I refute **************** account. ****** advised me I would be allowed to purchase ONE key and no programming would be necessary.he said the cost for the key would be $69. This was confirmed in three separate telephone calls with ******. Be advised my vehicle is still not operational. 
  
  Regards,
  
  ***********************

  
  

  Business Response

  Date: 05/30/2023

  Thank you for the customer communication. I have spoken to my team, and they have indicated that ***************** was told the key would need to be programmed prior to her arrival by the service manager **************. ************** recalled the conversation and *************** insisted on just having the key cut and not programmed. I am sorry for any misunderstanding she may have had. *************** was aware the battery failed, and she authorized all pricing and repairs prior to the work being done. If she told the parts department she only wanted to only have the key cut they do just provide that service and often we do that for other stores. The customer does have choices on what services they want us to perform. We provided the services that were needed, and they were approved prior to any work being done. 

   

  Thank you 

  ***********;

   

  Business Response

  Date: 06/01/2023

  We would be glad to look at this vehicle to see what may be the issue. 

  Please schedule a appointment so we can see what might be the issue with your vehicle. It was functional when it left but we can take a look and see what might be the issue causing the concern. 

   

  Thank you 

   

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ray Skillman has an inquiry on my Transunion credit report whereas I did not apply for any vehicle loans nor did I request anything in person and they refuse to contact the credit bureau to have it removed.

  Business Response

  Date: 02/25/2023

   

   

  Thank you for providing me this information. I have checked with our records and I do see we have had mulitple applications and also multiple communication to the same phone number and email address listed on this complaint. Our system automatically stores information and also employees are able to provide notes on customer contact. 

  I have attached the information showing multiple credit applications submitted to our website. Communication from my staff by phone.  Also appointments set by this customer and trade appraisal submitted to us. 

   

  If you need anything additional please let me know. 

  Have a great day! 

   

  ***********;

   

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A week prior to 6-30-22, had an appointment with ************ man Mitsubishi West Side Store, to have my vehicle inspected for a noise coming from underneath the front of the vehicle. I was advised by the Service Writer ****, that it was my rear struts and mounts causing the noise. I was charged $543.67 for this service. Service was completed and I still heard the same clunking noise as before. On 7-21-22, returned to have rest of this rear work completed(i'm guessing the actual struts this day) and the Rear mounts back on 6-30-22. On 7-21-22, ************ man charged me another $420.00 for the same rear service as they did back on in June. Left the lot on 7-21-22, and still same clunking/rattling sound. On 9-08-22, the vehicle was back at the dealership, again for the same sound. Tech stated they didnt hear the sound I heard and possibly the control arm ball joint going bad. on 9-21-22, vehicle is back at the dealership for the control arm/ball joint that was recommended. Work was performed, I was charged $311.19 for this service. I drove off the lot and a block down the road, I heard the same noise again! At this point my patients has run out and I was irate! I knew then that establishment has been scamming me. I instantly called them back, to make another appointment for the same sound. It's now 10-21-22. I felt the tension coming from this establishment because of how I was being treated that day. Wasn't alot of chatter. Now this time I was told by the Service Writer, from the Tech, It was my Sway bar and sway bar links. I insisted they were sure? Because of how much they've collected already. And was told yes Charged me $376.28 for this service. Work was completed, left lot, and yeah wow still same noise!! I called them again, told them noise still there. Now the GM,Tech, and Services Writer believe it's my front passenger strut/mount assembly which suppose to have been completed on 12-2-22. Now im banned from store because I spoke against dishonesty

  Business Response

  Date: 12/05/2022

  ***************, 

   

  Thank you for reaching out on this customer complaint.  I did review and talk with my team on the service of this vehicle. Due to the aggressive tone and the use of the *** we have asked this customer to service the vehicle somewhere else. When reviewing the prior visits in June we did recommend Front and rear repairs to the suspension. ************** choose to only do the rear.  He declined the repairs that the Tech recommended.  Later when he returned he come in requesting a specific service.  He told us what repairs to perform on his car. So we did those repairs. I am sorry that did not resolve his concern but we only did what maintenance he requested at the time. After a attempt to resolve his concerns with additional upper management became hostile and the use of profanity was displayed from ************** we advised him to please choose another service place to have his vehicle repaired. We did do all the repairs requested and unfortunately the vehicles condition is at a point it needs multiple repairs. 

   

  Thank you for the notification but based on the hostile and aggressive behavior I agree that our employees should not have to have this type of interaction in the work place. 

  Respectfully 

  Ray Skillman Mitsubishi West 

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I highly doubt someone four hours or more would buy a warranty unless they didnt have dealer near them. I work crazy hours so I dont have time to take off just to take my car to this dealer. I love how they apologize for all the headache and pain a** this car been when they never address that I want service report to know its in good shape when I brought it. That should have been my red flag when the company never give it to me and most people there didnt know a **** thing about cars. You shouldnt treat people like this and give them a horrible car knowing it is. 

  
  Regards,
  
  Chelsea ******

  
  

  Business Response

  Date: 09/24/2022

  I am sorry this vehicle is experiencing service issues and or maintenance requirements. I have reviewed the purchase and the customer did purchase the vehicle with no warranty.  We do not provide a warranty from the dealership on vehicles with 90,000. 

  I again understand that this is burdensome on the consumer for purchasing a vehicle with no warranty but they did choose to purchase the vehicle with that being know. I am sorry you felt that the warranty was not worth buying because you live 4 hours or more away.  The extended warranties we offer are good anywhere in ***************** and or ******. Many of our customers are from out of the area and our customers also travel more than four hours away with their vehicles so we strive to offer them the best protection for unexpected service issues that *** arise with a vehicle as it ages and reaches higher mileage with use. I am sorry that this vehicle is requiring maintenance and or repairs. No implied warranty or warranty was offered with the purchase of this vehicle.