We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Non-Profit Organization

Lilly Cares Foundation, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Non-Profit Organization.

Reviews

Customer Review Ratings

2.5

Average of 4 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Debbie H

    Date: 11/20/2024

    I really don't understand why people have a problem with Lily cares foundation I mean they are getting their medications for free if it's not for free it is a lower cost, I personally have not had a problem with Lily cares foundation I love them they get me the medication that I cannot get through my doctor well not through my doctor but through my insurance but they will not pay for it so thank you Lily cares I appreciate it so much you just don't know how much I do appreciate it and that is what I wanted to tell you Thank you and I hope that everyone that works for Lily has a wonderful Thanksgiving and a very merry Christmas Thank you

  • Margaret N

    Date: 03/01/2023

    When you call to check status of your medication order you are placed on hold for about 1/2 hr. NOT a good system. Plus, very frustrating to keep hearing "an agent will be w/ you shortly" BUT in interim it's like a 1/2 hour later being on hold the entire time. I would HIGHLY recommend: Use the call back option. Where if busy call time, they ask for your call back number & call you back when you are in "que"! Would save consumers time from HOLDING online for so long for any type of service!

  • Robina W

    Date: 02/28/2023

    My renewal application was faxed to Lilly Cares on 12/29/2022. I have not received any explanatory information and I am running out of my medication. I try to call to discuss the issue and am on hold for literally hours! All I want is to know if *************** need to discuss other treatment options because even the co-pay for my medication with part D is still beyond our means. I received a form letter with other checked but no further information. This is my physical life I am talking aboutnot just impatience.

  • Karen F

    Date: 02/10/2023

    I have been trying for the past two months to renew my prescription of Trulicity with LillyCares Foundation. I have called their 1*800 number and no one picks up......for hours......no one picks up the phone. I have sent thru my digital signature 4 times and my doctor has provided the necessary information. In the meantime, I thought 8 weeks was enough time to renew my one year membership with them, and now I have no more medication. What is going on. This is terrible on a customer service end.

Lilly Cares Foundation, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.