Complaints

This profile includes complaints for American Senior Communities, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Senior Communities, LLC has 100 locations, listed below.

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  American Senior Communities, LLC

  6900 Gray Rd Indianapolis, IN 46237-3209

• 

  Columbia Healthcare Center

  621 W. Columbia St. Evansville, IN 47710-1619

• 

  American Senior Communities, LLC

  1021 E Central Ave Greensburg, IN 47240-2244

• 

  American Senior Communities, LLC

  741 Park East Blvd Lafayette, IN 47905-0797

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  American Senior Communities, LLC

  1375 S Grant Ave Crawfordsville, IN 47933

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have power of attorney for my mother *******************************. she is at ********** healthcare senior living community at ***************** monticello ******* *****. my concern for her has been explained to the executive director ***************************************** and social service director allison ***** on at least three different times within this last year concerning my mothers health! they are iver medicating her to the point that is almost turning her into a veg state and shes not even being changed her bed clothes are stinky the bathing sometimes does not happen and am always finding her over medicated and lack of energy which makes it easy for the staff by not making sure she gets her physical therapy diapers changed at a minamal and in my opinion the staff is not doing their job my mothers health is going quickly for one thing im observing is her over medicating with ten pain pulls a day along with a seizure med which shes never has one a muscle relaxer anxiety med gabapetan three times **** and more . she is incoheirent she sometimes doesnt know who i am she lashes out in a wreckless manner . i have talked to the director and allison about her being over medicated several times and they had both agreed with me that she was and they would look into it but feel like they are actually ignoring the situation. she has missed several therapy sessions , baths, she waits several hours at times for a diaper change . i feel like they are neglecting my mother and other residence maybe under staffed or for whatever reason . i would be so greatful if someone could look into this concern of mine my mother will never have a good quality of her last years if only going to be drugged and ignored and not properly taken care if . i thank you in advance for looking into this matter *************************

  Business Response

  Date: 05/03/2023

  At ********** Healthcare, we take all concerns seriously. We have been unable to reach ********************** via phone and no voicemail has been setup. Please ************************** so we may be able to assist at the number **************. Thank you!