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Marquette
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Marquette Compliant See Attachment for more information

    Business Response

    Date: 12/12/2024

    The Turnquists signed a traditional residency agreement with Marquette on 10/13/23.   Section 6.2 of the residency agreement provides for a refund of the unamortized portion of their entrance fee within 30 days upon re-occupancy of their apartment.  The Turnquists are asking for the refund now rather than waiting for the re-occupancy of their apartment.  Marquette is following the agreed upon terms of the contract as we do for all of our residents.  Accordingly, we will be refunding the unamortized portion of the contract upon re-occupancy of the apartment.

    Customer Answer

    Date: 12/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.] See attached document

    Regards,

    ******* And ******* *********

    Business Response

    Date: 01/03/2025

    Thanks for your call regarding the Turnquists concern regarding the timing of the refundable portion of their entrance fee.  The Marquette resident contract, has a refund clause that is standard for the **** industry that provides for making the refund upon receipt of a new entrance fee for the vacated apartment.  We received a new entrance fee for the Turnquists apartment on December 30th and per the terms of the contract will make a refund to the Turnquists withing 30 days.  Please let me know if there are any further questions or concerns.

    *** ******
    Executive Director

     

    Customer Answer

    Date: 01/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    ******* And ******* *********

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