We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Education

Circle City Driving Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *******, we paid for my daughter Kudzai to have driving lessons , but she scared didn't want to drive , but late last year she decided to try we went on the website was told her permit had expired so put the new one in, was still unable to schedule driving lessons there was no opening , we called the office no one responsed back , have call logs for when we called and no one called back, all wanted was for my daughter to have her lessons that we paid for . So we wrote for a refund now there call back and said they have never heard from us before sent them the call logs said we just lost our money $420 . I have gone to their office before and it's always locked . Help us please get our daughter lessons or refund the money . Thank you

    Business Response

    Date: 04/03/2025

    Dear Better Business Bureau (BBB):

    On March 29, 2024 ****** ****** enrolled at Circle City Driving Academy for a six hour, behind the wheel driving course. Upon enrollment, the student (and her parents) acknowledged and agreed to the terms and conditions of the Circle City Driving Academy contract (see attached). In addition, the student was provided with a welcome text message, which provided specific information and steps regarding how to access the student scheduling system (Circle City Driving Academy is not responsible for scheduling student drive lessons). According to our records, the student had not accessed the online portal for approximately 11 months. On February 13, 2025 and March 24, 2025, Circle City Driving Academy was contacted by the Kawere family requesting log-in information to access our drivers education software system (see attached). On March 30, 2025 at 12:06pm Circle City Driving Academy received an email from a "*******" requesting a refund. 

    Circle City Driving Academy is committed to providing extraordinary service to our customers. If you have any questions or need additional information, please do not hesitate to contact us.

    Respectfully,

    ***** W. ***, III, PhD

    CEO, Circle City Driving Academy

Circle City Driving Academy is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.