Complaints

This profile includes complaints for OrthoIndy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

OrthoIndy has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  OrthoIndy

  8400 Northwest Blvd Indianapolis, IN 46278-1381

• 

  OrthoIndy

  1260 Innovation Pkwy Ste 100 Greenwood, IN 46143-3602

• 

  OrthoIndy

  8450 Northwest Blvd Indianapolis, IN 46278-1381

• 

  OrthoIndy

  1260 Innovation Pkwy Ste 135 Greenwood, IN 46143-3602

• 

  OrthoIndy

  1260 Innovation Pkwy Ste 150 Greenwood, IN 46143-3604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about physical therapy at this location. I was told that if I didn't have insurance that policy is to pay in full for service at the time of service. I agreed to these terms and had two therapy sessions. After both sessions I was charged the agreed upon amount and I paid said amount. I was informed they wouldn't be able to help me so therapy was not going to worth continuing. A month or so later I received a bill. I have spent months, contacted numerous people, trying to get anyone to explain why I have a bill and no one can/will explain my charges. I can't get a call back from their office manager and she does not answer my phone calls. They have now sent me to collections. I was lied to about charges and no one will explain any of this to me. Extremely immoral business practice. Any help would be greatly appreciated.

  Business Response

  Date: 02/20/2025

  Mr. ******, 

  Below are the details from the Director of Revenue Cycle and Admissions. Additionally, below reiterates that the balance has been waived. Please feel free to reach back out with any other questions or concerns. Thank you.
  

  *Self-pay patients are directed that they must pay a deposit of $200 for the eval and $100 for each subsequent PT appt. These are deposit amounts, not paid in full. This is advised at the time of service as well.
  

  *Patient had left messages for myself, ********, PT Therapy staff and discussed with ************** staff at ORS. ******** and I both had the same result, we would return the message, receive his voicemail and it would be days before we would receive another message from him.

  *Patient was never sent to collections. The ** below to the right indicates final bill if patient was sent to collections this would be indicated as BD for bad debt Patient most likely received on third statement, as we follow third and out, failure to make payment arrangements could result in your account being placed with an external collection agency.
  
  ******** was able to speak with the patient last week where it was advised due to the potential miscommunication/misunderstanding, and in good faith, we would waive the remainder of the patient balance. Patient also called the billing office to reiterate the conversation that he had with ******** as well. Patients balance was waived in the system.

   

  Thank you, 

  ******* ****** RN, BSN
  Risk Manager
  ********************
  Indianapolis, IN 46278
  [P] ************
  ************************

  Customer Answer

  Date: 03/03/2025

  Ortho indy did clear my balance i am satisfied with their action.  Thank you very much. I do credit your organization for helping me resolve this issue

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was treated by an OrthoIndy doctor on 7/2/2024. After my insurance had paid their amount, I received a bill received a bill showing that I owed an amount. My bank sent them a check on September 7, check #********** for that amount. I received a bill the next month, but the bank's check was not credited to my account. I called and was asked to send a copy of the check, which I did. I get the same bill every few days, but my account is still not credited. I've now sent them three copies of the check. I've left messages for the supervisor to call, but the calls were never returned, I received a new bill electronically within minutes of my call. I've sent a letter to the office manager explaining the situation, along with a copy of my check. The response is now to send me two bills daily. I've frustrated that this has happened, and OrthoIndy has lost a patient for life. I've done what I can to resolve this.

  Business Response

  Date: 12/05/2024

  Mr. ****, 

  OrthoIndy has received your complaint and apologize for the difficulties experienced with billing. We are unable to locate the check via the check number provided and have not received a copy of the cleared check. In good faith, your $20 balance has been administratively adjusted while we continue to research the issue. You will not receive any additional statements and there is no outstanding balance at this time. 

  If you have any additional questions or issues, please feel free to contact me at the number below.  

  Sincerely, 

  ******* ****** RN, BSN
  Risk Manager
  ********************
  Indianapolis, IN 46278
  [P] ************
  ************************

   

  Customer Answer

  Date: 12/06/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** ****