Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son has an outstanding bill with University Pediatric Associates, I cannot get anyone to answer the phones and have been trying for weeks. I have not received a recent bill so I would like to know what I owe but cant get anyone on the phone. I have made payments through payupa.com but it does not tell me whether the company is receiving the payments or how much I still owe. Im very frustrated because I have called other places that are associated with this business and no one can give me any other phone number or information to get a hold of this business.

  Business Response

  Date: 06/24/2024

  Our staff contacted ************************* to explain the account in question was adjusted to zero due to our office is no longer collecting on this account. All billing for accounts prior to March 2023 were given a courtesy adjustment as we transitioned to a new billing system and would no longer work the older accounts. 

  Business Response

  Date: 06/27/2024

  Our staff contacted ************************* to explain the account in question was adjusted to zero due to our office is no longer collecting on this account. All billing for accounts prior to March 2023 were given a courtesy adjustment as we transitioned to a new billing system and would no longer work the older accounts. 

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child spent several weeks in NICU at ************************ and was apparently treated by a physician from the University Pediatrics practice, which is a separate entity. I was not informed of this during the treatment, I was only made aware after I received a bill. I acknowledge that I did not pay the bill (account # ********* when I first received it because I was confused and had a payment plan already arranged with ****************** directly and incorrectly thought the bill was for the same thing (and therefore was being paid over time).I received a final notice that they were going to send my account to collections if payment was not made by October 2023. I immediately went to their website and tried to submit payment online (an option that was indicated on the bill) but their payment site was not working. I immediately called the phone number provided on the bill and the billing website, but have NEVER been able to speak to a live person. The recording informs the caller of the office hours and tells them to leave a message. I called them 11x between October 10-October 18, and have left no fewer than 6 messages and have NEVER received a call back. I even called *************** who tried to back-channel some communications with University Pediatrics but even they were unsuccessful. Because I couldn't get through to talk to someone live about my bill, I set up auto-payments through my bank account. To date, I have paid $2250 but have not received any statements or receipts showing my current updated balance since October. I would like to receive an updated statement showing my current balance.It's completely abhorrent that a billing department be completely unreachable. I have attached my call logs showing the calls I made attempting to contact this provider as well payments made from Bill *** on my bank account.

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/22 My daughter, ***********************, was in the ***** The billing company billed services for this date under my husband's name, *************************. The claim went through and was sent to the billing company saying we owe $281.55. Then this claim was quickly reprocessed because it was billed under the incorrect name. This turned the amount owed to $0. When the billing company received this information and that they needed to bill again under the correct name, they refused and said it was not their error. Despite being on a 3 way call and my insurance saying they must resubmit under the correct name ,or there is no bill for *********************** for services on 3/3/22. This was communicated multiple times, the last time being on October 28, 2022. On this date, the supervisor at the billing company said the bill we be resubmitted and taken care of in ***** days and the amount we will end up owing will be $0 per my insurance company because we had met our out of pocket **** I then reviewed a collections notice on January 9, 2023 saying we owe $281.55. This is due to the bill never being resubmitted and the billing company trying to charge us for a false bill that has been reprocessed to $0 due to it being billed under a person not receiving any services. Thus never receiving a correct bill from the billing company nor a follow up. The collections company says we owe for 11 different claims that total $281.55. The reason for this is because I paid $2,275.26 (conf #*****b) on 10/12/22 to University Pediatrics Associates to cover all of my daughters claims BESIDES this one that was incorrect because this was was supposed to be in process to be fixed. However, I could only pay one lump sum instead of per claim. So they spread the lump some across the claims from my daughter being in the **** from Feb 18-Mar18, including the claim that was incorrect and should have been in the process of being corrected. Thus leaving small amounts of money left on several of the ending claims.

  Business Response

  Date: 03/07/2023

  Please see attached.