Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 7, 2023 I was charged by ECO Shield for (2) treatments for ********* Bees. I thought I was to be billed for one treatment. The sales rep was misleading.After his presentation I signed and my debit card was used for what I thought would be one treatment for the bees. After signing, the rep told me that it was a contract for several treatments over months. I told him I didn't want several treatments. This entire sale took place using the rep's **** phone. The rep then called the main office and was told that if I agreed to two treatments I could cancel and that there would be no can****ation fee. I now have received the two treatments. The first time I tried to cancel I was transferred on the phone to the main office and no one would answer. I tried again to cancel but ECO Shield will not cancel the contract and wants to add another $150.00 charge for some unknown reason to cancel this contract. I was never shown the contract. I have contacted my bank for help to try to stop any future payments, but transactions using a debit card cannot be stopped. This is clearly a case of misrepresentation. All I want is for this contract to be can****ed. I do not recommend, nor will I ever use this company again.

  

  Business Response

  Date: 09/28/2023

  I apologize for the miscommunication on our end in regards to the status of your service. I have cancelled the contract and waived the early termination fee. Have a wonderful day!

  Customer Answer

  Date: 09/29/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

  Thank you
  
  
  

  Regards,

  *******************************

• Initial Complaint

  Date:09/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2023 I was sold on EcoShield services by a door to door salesman who used high-pressure tactics, which is fine. However, he made three completely false promises which ultimately sold me that he did not follow through on. First, I was told that I would receive severely-discounted pricing for the first service since I had just received service from their competitor. But "the price is too low for me to enter into the system, so I will send you a payment outside of the system to make up the difference". I was skeptical, but he even took my Venmo information to send me the payment directly, which obviously he never sent.Secondly, I was told that he would notify my current service provider that I was already with and 1) cancel the service on my behalf and that this was a common practice and 2) absorb any cancellation fees incurred. Imagine my surprise when the company I already had existing service with called to notify me they were coming to perform their service that day and that they had never been notified by EcoShield that my services were to be cancelled. This resulted in EcoShield squeezing two treatments into my home's treatment schedule between treatments by their competitor. Two treatments I did not need.Third, he made guarantees about treatment practices. Like how long technicians are required to be on site ("1-hour"), and applying granular bait throughout the entire yard. In reality, the technician's treatment duration is approx. ***** minutes. And the granular bait in yard is not applied throughout the entire yard as promised, rather just for the first 15 feet off the house.In short, I expressed skepticism to their salesman and he made three completely fraudulent lies to make the sale. After paying for 2 treatments from EcoShield which I did not need, and then paying for their contract termination fee since they wouldn't let me out of my contract despite the fraudulent guarantees, I am now out $450 for overlapping and unneeded services.

  

  Business Response

  Date: 08/31/2023

  BBB,

  This complaint was mistakenly submitted to our business by someone in Indianapolis. Please remove as this is not one of our customers. 

  Customer Answer

  Date: 09/01/2023

  The entity information is below.

  EcoShield Pest Solutions - Indianapolis
  dba EcoShield Pest Solutions
  ***********************************************************
  Indianapolis, ** 46268
  ************** ************************************
  License #******

   

  *****************************************

  

  Business Response

  Date: 09/25/2023

  BBB,

  Please find attached copies of the Service Agreement and Service Contract Review documents that were provided to ******************. These documents comprehensively outline the scope of our services and the terms of our agreement with him. As clearly indicated in the agreement, the initial service was offered to ****************** at a significantly discounted rate. This discount was extended to him on the condition that he agreed to complete the Quarterly Subscription plan, as stated in the contract. Throughout the agreement, it is explicitly mentioned that, in the event of premature cancellation, the discount amount would be subject to repayment.
  
  In light of the concerns raised by the customer and our unwavering commitment to ensuring customer satisfaction, we have taken the decision to waive the $150 invoice as a gesture of goodwill. This action is taken in acknowledgment of the customer's unique circumstances and as an expression of our dedication to resolving this matter amicably.
  
  I would like to emphasize that there are no other outstanding charges, and the customer's account is now closed.
  

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  Date:09/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached by a salesman on 7/19/23 for pest control services. The salesman (******) was really persistent and contacted us many times after we told him that we were not interested in their services. Finally, on 7/22/23, he proposed that we give him a one-time only try for $99. We chose to give it a try on 7/28/23. The technician showed up on 8/4/23 and insisted that we need to sign a paperwork before he could start. We contacted the salesman that we didnt want to sign any contract. The salesman reassured us that he would cancel the contract immediately after the service was done at no additional cost because he really wanted us to give them a try. Were not happy about their service and texted the salesman right after the day (8/5/23) to cancel everything. This was done within the FTCs Cooling-off rule. We were told that our contract had been cancelled and the account had been closed on 8/7/23 by the salesman via texting. A month later, someone from the company emailed and texted us demanding for more money and told us that we had a contract. After we sent them the text messages from the salesman, they told us that what the salesman said didnt count and we had to pay for the contract no matter what. After spent more than an hour with someone from their cancellation department, we were told that we had to pay $150 cancellation fee to cancel the never existing contract.

  

  Business Response

  Date: 09/06/2023

  I have looked for your account based off of the email and phone number attached in the message and have not been able to find you in our system. Can you please provide me with an address where we serviced so I can look further into your complaint? Thank you

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco shield refuses to stop knocking on my door. I have told them multiple times in the past 6 months I do not want their service, I never want their services, and to not knock on my front door, or enter my property anymore. They continue to ignore my requests and continue to knock on my door, ring my doorbell multiple times a day. Most recently on July 7th they knocked/rang my doorbell 5 separate times, even after telling them "no, I am not interested, do not come back, I am never going to be interested" I have clearly communicated this to them on multiple occasions but they refuse to stop.It is approaching the point of harassment with how frequently they do this.

  

  Business Response

  Date: 07/21/2023

  Hi ******,

  I sincerely apologize for the unwanted visits you have experienced. To resolve this issue and ensure that such occurrences cease, we would greatly appreciate any additional information you can provide. Specifically, if you happen to have the name of the sales representative responsible for these visits, or if you have encountered different sales representatives, knowing their names would be valuable for our investigation.