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Business Profile

Pet Food

QT Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/16/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have twice run into issues with the new owner of this company after being a faithful customer for 7 years. In past experience, having a customer service agent respond has taken weeks, resulting in my senior dog needing a different food. This complaint is because the food I received is not in the condition it should: it is brown (not red, as raw dog food should), is covered in frostbite and falls out of the container in a single lump. I pay for freshly frozen raw food. - order number ***** from 3/8/25 had a lot date of 2025-order number ***** ordered a month later has a lot date of 2024 and every container is brown, has frostbite and I do not feel safe giving it to my dog. - I've called and left messages- I've emailed through the website, Shop, and both email addresses available to me. -I posted a comment on their ******** page, asking for assistant with pictures to show how bad this shipment was. - They have not answered or responded BUT did take the time to remove my comment, pictures and another customers comments about finding bullets in their pets food from this company. - To me, this is an emergency situation which requires assistance. I have a 16 year old dog who I've faithfully and exclusively fed MPC to for seven years. This isn't a pair of shoes that showed up broken, is unsafe food. - The order arrived frozen and was only in transit for 2 days in 50 (or less) degree weather. So this is not a ***** problem; they shipped old and previously thawed meat which thawed to the point of oxidation and moisture which resulted in the frostbite. -ALL I wanted was a new shipment. They wouldn't even answer me, but removed comments from their *********

    Customer Answer

    Date: 04/21/2025

    The company reached out, sent the correct product and have an email and phone number I can use in the future if another situation like this occurs. Thank you so much for your help!

QT Group, Inc. is NOT a BBB Accredited Business.

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