Complaints

This profile includes complaints for Pawsitive Partners Dog Training, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pawsitive Partners Dog Training, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pawsitive Partners Dog Training, Inc.

  5750 Elmwood Court Indianapolis, IN 46203

• 

  Pawsitive Partners Dog Training, Inc.

  15109 Countfleet Court Carmel, IN 46032-1027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/24/23-Called for info on training classes. Got a VM to leave message for groom appt. Went to contact form website. Asked to confirm $110 for 8 classes. 10/25/23-Got response through email that was correct; 8 classes for $110. Enrolled online from website. Chose Tues 1:002:00 pm class option. Chose 10/31/23 as preferred start date. Received confirmation of payment but no confirmation of the enrollment. Still no confirmation by 10/30/23. Called. Got VM to leave message for groom appt. Left message stating I didnt want groom appt, I wanted confirmation of enrollment. I didn't receive call back. Sent another message on contact form on website that I want refund. THEN I got a call back. The person I spoke with said they would have classes available after the holidays. I said that didnt work for ****** wanted a refund so that I could get with someone who could work with us now. That person then said they had a class starting on 12/14 at 6:00 pm & asked if I could wait until then. I agreed & she said they would send a confirmation email closer to the start date. 11/12/23-Received email confirmation of location & start time for the ******************** NOT TO BRING MY DOG TO THIS CLASS. This is the first time I was informed of any dog training class that did not include my dog. The email said to reply, got it. Replied & got 2 failure notices that my email was undeliverable. I understand now after talking to ******** that it was a group email & when I replied to ALL, some of those email addresses were just other random people & werent the actual company. I explained my concern though because of the previous problems with communication. I went WITHOUT MY DOG & explained that at no time had anyone told me that the enrollment was actually 1 training class for me & 7 for my dog. When I spoke with person 2 weeks ago & she asked me if I could wait 2 more weeks to train my dog, she didnt say it would actually be 3 weeks before MY DOG would start training classes.

  Customer Answer

  Date: 11/22/2023

  The complaint says, "Desired Settlement: Refund None Provided."

  I want a refund.  I have attached my receipt of payment.  I want a refund of $110.00.