We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Podiatrist

Podiatry Associates of Indiana

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/08/202 - Was referred to business by primary care provider - Scheduled myself an appointment - Wife had gone previously within the week - We have ***************** through my wife - we have strict instructions not to have our military identification scanned as it is a sensitive document and not to be scanned - we are both military veterans and in the Indiana National Guard - I myself am a disabled veteran - through tricare with civilian doctors we have advised to run tricare claims for insurance through my wifes DOD ID number and her Social Security number During my scheduled appointment this morning during check in it was discovered that unknown to my wife, her military ID card was scanned without her knowledge by the business. I advised that shouldnt have happened and advised them they were supposed to run the insurance through the advised numbers above. A heavy set, obese, white female with short brown hair continued to rudely argue that I would be charged kick back fees from Tricare and their company because we didnt have a card for them to scan. I felt discriminated as a military veteran seeking healthcare all for the fact that they would not take the time to run the insurance the way I advised and that this occurs every time civilian healthcare is involved with *****************. Her unprofessional behavior continued with rudely and nonchalantly telling the front secretary to just check him in before leaving the front desk area. I clearly expressed my disdain and promptly cancelled my appointment for the discrimination I felt, all because there was no care, consideration, or attempt in processing *****************. No veteran or user of ***************** should deal with such unprofessional behavior along with my wifes military ID card being scanned without her knowledge.

    Business Response

    Date: 02/08/2024

    First and foremost, I do apologize that the patient(s) were not treated kindly by the staff, I will discuss this with the direct supervisor in the office.

    As a healthcare facility we are directed by Tricare to obtain military ID and are allowed to photocopy for processing insurance claims, see attached.

    I also have attached information from the *** that states the law regarding photocopying does not pertain to Hospitals and or Healthcare facilities.

    Please let me know if you need further information or clarification.

     

     

     

Podiatry Associates of Indiana is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.