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Business Profile

Producers

Kenra Professional

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two cans of the Volume 25 hairspray this year from my beauty salon. After using each can both cans literally stopped working about 3/4 of the way through. I have reached out to Kenra Professional several times (the first time on February 28tth). I actually received two emails back from a representative from the company. The first one asking for all the photos of each can including batch numbers and bar codes for which I submitted and then I received literally no correspondence back. Then two weeks later I filed another ticket with them for the same issue then I received another email back from ***** with the company explaining that they have had several problems with their cans and that they would replace them for me. I sent them my information and then literally I received nothing back again from them. I filed another ticket last week and have received no correspondence back whatsover. I just want these defective cans replaced or the money back for both cans. They have admitted their is a problem and I expect them to rectify the issue like they said that they would.

Kenra Professional is NOT a BBB Accredited Business.

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