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Business Profile

Prosthetics

Central Brace & Limb Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Central Brace & Limb Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Central Brace & Limb Company has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid in full for back brace $1214.14 on 6/18/24.Communicated with IUH Plans on 8/28 regarding how Central Brace needs to bill my insurance in order for my insurance to pay them so I can get back the money I paid as the brace is a covered service. I have no idea how long it took them to bill. I called my insurance company a couple of times to see if they had submitted the claim and they had not. Contacted them again via email and it still hadn't been done. I emailed and talked to *** Hobbs every time. She was good at giving the run around and rude at times. I was told on 9/18 that I would receive my refund in 4-6 weeks. I contact her again on 10/29 to get an update and was told she would check on it tomorrow. I inquired again and given another excuse that the person who takes care of this has been at numerous offices. I asked for that person or a supervisor to call me today and they have not called. My insurance paid them on 9/9, and they have been holding my money ever since! do not. The person that takes care of this has been at many different offices this week. We will get to it though. TERRIBLE BUSINESS PRACTICES!!!!!I have emails to prove all of the conversations. I can't attach them as the file is too big.

    Central Brace & Limb Company is NOT a BBB Accredited Business.

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