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Business Profile

Racing

Lucas Oil Indianapolis Raceway Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On sat.sept.4th 2021 i attended the us nationals at lucas oil indianapolis raceway park.the race was rained out,the attendant at the ticket booth stated to go to the nhra website for a refund because i had to work the next day and could not attend.The website states the ticket holder must retain the ticket for use towards ticket purchase for next years event.I went to the race on Sept.4th 2022 and was told the ticket could not be used towards a ticket this year and to check the website again.I sent a email to indianapolis raceway- gbaker on sept.6th 2022 and have heard nothing back.

    Business Response

    Date: 10/14/2022

    I received a letter regarding a complaint about our business and have addressed the customer complaint via email. *********************** was taken care of and given his desired settlement as stated in the letter we received. Please follow up with him to make sure hes satisfied with the desired outcome and let us know if there is anything else we can do to make sure this complaint does not continue to negatively impact our BBB rating.

    Thank you,

    *****************************

    Business & Ticketing Manager | Lucas Oil Indianapolis Raceway Park

    ************************, Indianapolis, ******* 46234

    *************** | ************ (office) | ************ (cell)

Lucas Oil Indianapolis Raceway Park is NOT a BBB Accredited Business.

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