Reviews

This profile includes reviews for Steak 'n Shake's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Steak 'n Shake has 30 locations, listed below.

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  Steak 'n Shake

  107 S Pennsylvania Street Indianapolis, IN 46204-3667

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  Steak 'n Shake

  23 Executive Drive New Castle, IN 47362-8719

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  Steak 'n Shake

  11040 Pendleton Pike Indianapolis, IN 46236-2817

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  Steak 'n Shake

  5827 E 71st Street Indianapolis, IN 46220-4001

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  Steak 'n Shake

  2121 N State Street Greenfield, IN 46140-9082

Review Details

• Review fromYala M

  Date: 06/20/2024

  1 star
  EMPLOYEE HERE. NOT RECEIVING OUR PAY IN A TIMELY MANNER FOR THE 2ND WEEK IN A ROW. NEVER RECEIVE PAYSTUBS WITHOUT PESTERING THE *** ALWAYS ISSUES WITH PAY AT ************, ********* LOCATION! WE ALSO FO NOT RECEIVE 30 MIN LUNCH BREAKS OR 10 MIN BREAKS AS REQUIRED.

• Review fromCharlotte B

  Date: 12/29/2022

  1 star
  On 12/15/22 I visited the location at ******************. I noticed cook chewing something and talking on his cell phone while cooking customers food. I spoke with the asst ******* ******* about it and he insisted that the employee wasnt chewing anything and he was talking on his phone. Why is a cook allowed to chew gum or food and talk on his cell phone while cooking customers food? That is unsanitary and a health hazard. HE SHOULD NOT HAVE ANYTHING IN HIS MOUTH NOR BE TALKING ON THE ***** WHILE COOKING AND WORKING. I requested a refund which I had to wait 5-7 business days to receive which I didnt care for but thats what ******* told me. RIDICULOUS!!! I believe it was done because I complained about the cook. There was also a young lady working there that chimed in on the conversation agreeing with ******* about the chewing and the cook talking on his phone. I want you to take a look at the video and see when the cook put whatever he was chewing into his mouth. I know what I saw. I even saw it in his mouth and he lied and said he didnt have anything in his mouth. I told the cook he must have swallowed it. He just laughed it off. I DONT APPRECIATE THE WAY I WAS MISTREATED AS A CUSTOMER AND I WILL NEVER PATRONIZE THAT LOCATION EVER AGAIN!! MY SUGGESTION TO YOU IS TO GET A NEW STAFF BECAUSE THE MANAGER AND ASSISTANT MANAGER AT THIS LOCATION DONT CARE ABOUT SATISFYING CUSTOMERS. *** CONTACTED YOU ALL ABOUT THIS SORRY LOCATION SEVERAL TIMES. GET RID OF SORRY ******* AND THE SORRY MANAGER. YOUVE LOST ALL MY, FRIENDS AND FAMILY BUSINESS. I WANT SOMETHING DONE ABOUT THIS SITUATION AND THE ENTIRE STAFF AT THAT LOCATION. THEY ALL HAVE SORRY **** POOR WORK ETHICS. NOTHING WAS DONE TO RECTIFY THE PROBLEM WITH THE COOK. I ALSO WENT THROUGH H*** TRYING TO CALL ALL YOUR SORRY NON WORKING ***** NUMBERS. YOU MUST HAVE SOMETHING TO HIDE!! YOU ALL HAVE LEFT A VERY BITTER TASTE IN MY MOUTH!!!! WHAT ARE YOU GOING TO DO ABOUT IT TO SATISFY ME AS A CUSTOMER? Health **** contact?

• Review fromMaxine C.

  Date: 11/16/2022

  1 star
  I had a order from Door Dash.. There was a shake in the order.. I picked up it .. It spilled all over in my truck! Didn't even apologize for not putting the lid on right!! They don't cook the ********** people have got food poisoning from them

• Review fromRonald J

  Date: 10/11/2022

  1 star
  We ate at the filthiest restaurant weve ever been in. It was store 110 104 in *********** ********. Our feet stuck to the floor when we walked. Service was good and food was good but the restaurant was a dirty mess. The bathroom had a pile of dirt on the floor. We will never go into that store again. They need to clean up!

• Review fromLaChelle N

  Date: 10/07/2022

  1 star
  Today merry order was wrong I called and they wanted me to bring the order back. Thats fine! I did. Got there drove back through the drive through and they gave me the correct order and I asked if the order was fresh. The lady said yea maam everything is fresh and shut the window as if I irritated her. I was not finished with my question and I was still clearly looking at her. She shut the window and turned away. I left a review and she called me immediately and said she gets all reviews. I said ok she said she wasnt irritated and Im a Liar and did not give me a chance to speak. She continues talking. She hung up on me I called her back and they wouldnt answer. She kept calling me back and wouldnt say anything. I decided to report her to the ****

• Review fromJim C

  Date: 09/19/2022

  1 star
  ********, ******** location - terrible and extremely rude service. Two employees were fighting the entire time we were in there. Our 3 friends got their food, but my wife and I never did get our order. The manager - after he was finally found - grabbed the receipt from my hand, walked to the drive-through area where I suppose the cash register is located, and came back and handed me the cash. No apology, no nothing. I asked him if he could at least apologize and his toothless response was simply "why should I - you ******* money." The air conditioning didn't work, the place was dirty, and all the windows appear to have lost their seal - all are dirty and covered. Next time I drive through ********, ******** I would be shocked if the doors are still open. Then - try to file a complaint with the local store, a regional manager, the corporate office - ANYONE - phones don't work, calls are not returned, and I get the impression Steak 'n Shake is on its way out.