Complaints

This profile includes complaints for Bone Dry Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bone Dry Roofing has 19 locations, listed below.

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  Bone Dry Roofing

  7735 Winton Dr Indianapolis, IN 46268-4161

  
• 

  Ravlin's Roofing & Siding

  7071 Corporate Way, Ste. 107 Centerville, OH 45459

  
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  Bone Dry Roofing

  2211 N Burkhardt Rd Evansville, IN 47715

  
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  Bone Dry Roofing

  5120 Middle Ave Sarasota, FL 34234

  
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  Bone Dry Roofing

  1301 E. Mulberry St Fort Collins, CO 80524

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) Bone Dry Lafayette committed insurance fraud. Requested additional funds from my insurer for the scope of work outlined by ******* & failed to perform work as outlined.2) Work took just shy of one year to complete & again not all work was done. (Trusses were specified by insurer but not installed).3) They have no record of the second payment I made in July 2022. I obtained a copy of the negotiated check deposited by them yet they continue to bill me as though that payment was never made.4) They have refused to speak with me about the bill. There have been multiple people involved in this throughout the year - *****, ******************** & a lady from scheduling. I have proof of ************** not responded to & calls promised in August not made until November.

  

  Business Response

  Date: 12/31/2022

  Hello, we have reviewed your concerns and our Bone Dry representative has now spoken with you to explain each step of the process on your project. In our conversation with you we were able to walk you through **********, the photos of your project as well as the payments made along the way. We work with many insurance companies and are versed in the appropriate processes and are happy you now have a better understanding that we followed all the appropriate steps.  We apologize that the communications were not clearer throughout your project. We are pleased you have an understanding and are comfortable with your project's completion. Thank you.

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As per my original purchase agreement, if I was unsatisfied with any of the work performed, they would fix it immediately or I would pay nothing. On October 3, 2023, I informed the Operations Manager via text of my disapproval of the siding job as it was never completed fully and the siding had began to fall off. I was told that I would have to pay the full amount (not the originally agreed upon amount signed by me) before they would fix their mistakes. The Operations Manager came out to the site several weeks later informing me that his project team had in fact not completed the project in a satisfactory manner but that I would still have to pay before they would fix their mistakes. I have 106 pieces of evidence confirming their mistakes and company promises which had not been upheld. I never signed off on the siding projects completion and never received a proper walk through with the project ***************************. They also discarded several personal items without proper approval or consent from the homeowner to do so as well as cut electrical wiring and removed cables and phone lines paramount to my business. All of this was unauthorized. Police reports are being filed for those issues exclusively. This is faults advertising on their part and I feel that they owe me a proper installation of the siding before I pay them any amount of money.

  

  Business Response

  Date: 11/25/2022

  We have completed our review of the details of your concerns regarding your projects.  We have documents that you signed that upon completion of each project, full payment was due. We first replaced your roof on 8/19/22 and you agreed to contact your bank to make your payment to us on Monday, August 22.  The next project was for siding scheduled for 9/8/22.  That payment would be expected at completion. You were sick and asked us to delay installing siding until Monday, 9/12/22, which we did. Due to rain, we were forced to come back on 9/13/22 and the siding and skirting was completed on 9/14.  Gutters were the next project with photos sent to you as we do for all projects on 9/15.  You made one mention of fixing one area under ****************** by the door which we addressed on a visit to take some drone video.  You stated you would drop off a certified check on 9/15 for the previously finished projects when in Lafayette and you did not.  We also had a check previously given to us earlier for the new roof that was not able to be processed at the bank.  You also gave us a 5-star ****** Review on 9/19/22 (attached review screenshot) for our work and  expressed you were pleased with our work when we came to do the walk-through with you and to capture drone video of the completed projects. You did not share any issues or displeasure at that time.  We also did not remove electrical, cable or phone lines or discard personal items from the property. You shared that you would bring us a check on 9/30/22 when we contacted you to receive payment and that did not happen. We shared on 10/17/22 that we would complete all repairs that you mentioned previously once we received full payment on all the projects we did for you, and you agreed via our documented text communications with you to make your payment. We visited you again on 10/29/22 and you did not provide us with payment for your completed projects. Our consistent communication has been that we will address your issues once we have received payment as you agreed, and we have more than been consistent in doing our part in completing your projects while not receiving any payment for the completed projects as we have signed agreements from you as well as documented communications that you would pay us. We would appreciate payment for our services performed and then we will address the issues you have raised in our documentation with you.  Thank you.

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31 2022, Bone Dry invoiced us for completed roofing work at our home at ******************************************************************************. The repair was to detach the trim boards; remove and replace step flashing, underlayment, and shingles along the wall and seal repaired area and haul away debris. The cost was $2400. We also had repair work done to our chimney that totaled nearly $10,000 and they assured us that the work would fix the leaks that we had been experienced. We soon found out just a few months later (August) that this work was not worth what we paid as water began to come into our family room during a rain shower. Since then, we have attempted to get Bone Dry to address the problem that they failed to solve with the costly repairs. After nearly a month of us letting them know that we had a leak in our ceiling (that was continuing to damage our ceiling each time in rained), Bone Dry finally came out to tell us that they could not fix the problem and that to "make things right" they would enroll us in a periodic inspection of our roof. They also did some awful work around our window (since they now felt it was the source of the leak and) which involved just putting caulk everywhere including our nice siding. They also just ended up putting a bunch of caulk in areas where they thought there was a leak. So as a result of the $2,400, we end up with more damage than we started with and still have yet to have a solution. As of the first week of September, we have attempted to contact both the local office along with the *** of Bone Dry. We have indicated that we want a refund in order that we can get the repairs that Bone Dry indicates that we now need. We have yet to get any information or reply from Bone Dry and don't expect to get anything from them as they were neglectful in replying to us all throughout August. Anyone reading this complaint should also realize that they should avoid working with this company at all cost. Other details and pictures are attached.

  

  Business Response

  Date: 09/19/2022

  Hello, our team has reviewed your concerns and attempted to call and left a message on Friday, 9/16/22.  We would like to discuss resolving your issues. Please call us at ************ and request to speak with our Repair Manager. Thank you.

  Customer Answer

  Date: 09/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  Neither my wife or I received a message on the date stated by the company. I attempted to contact the company today by phone but was told by the receptionist that she could not get in contact with the Repair Manager.

  Regards,
  
  ***************************

  
  

  

  Business Response

  Date: 09/22/2022

  Hello, our Repair Manager did return your call after you called our office on the same day. He shared with you the water test results to determine your leak that it was noted in your report that the window may be the issue. In the course of the conversation with you, you shared you did not want to have anyone come out to your property or us to call you in an attempt to address your concerns. Without your cooperation and willingness to allow us to visit the property we are unable to help resolve your issues. We are willing to revisit in an effort to address your concerns. 

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  This company can argue all they want that the word "window" was in the project scope but they assured us that the work they did would fix the problem. We have always maintained that we are not concerned with the price but that we wanted it done right. When they come to our house and tell us that they will enroll us in a program to get our roof checked for free to "make things right" they obviously know that they are in the wrong. The company has already indicated that they are not equipped to deal with repairs around a window. If they are not equipped to do so, why would I allow them to come back on my property to do that work. They also must have lied in their previous response when they indicated that they left a message. Neither my wife or I received a message on the 19th as they indicated. I don't want anyone that lies to me to come on my property and do any work on my house. It also seems like they are doing everything they can to just "check the box" in order to maintain their A+ rating. It is obvious they don't want to make anything right. Their initial response didn't even have an apology in it.

  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would STONGLY recommend avoid using them! 3 years of bs. Save yourself and AVOID!:July 2019 July 2nd leak found in attic July 3rd set up apt July 12th came and fixed it July 17th Paid Invoice July 21st Leaking Again!!July 22nd came out to Fix All Siding from to roof to bottom roof removed, ice barrier and flashing added November 2019 November 22nd before going to Mom and dads for thanksgiving I noticed the lowest siding on the west 1st story side was loose. I went up to reattached as why just used to old holes for the nails and they popped right back out in the wind.November 2020 November 17th Wind pulled the siding off at the repair site at the peak of the 2nd story November 18th *************) dry bone employee texted: unable to repair roof. Passing to my manager as the **channel is missing and the shingle is damaged November 20th manger supposedly fixedJuly 2022 July 18th noticed that the same spot (attic before now office) had water damage on the new drywalled and painted walls.July 19th Called and waited on the line, no one answered and I hung up after 15 minutes July 20th called and scheduled someone to come look at it (****)July 26th called to confirm follow up apt to repair July 27th were supposed to show up (No Call No Show)July 28th text saying they will be out the 29th July 29th text saying they will be out that day (No Call No Show)August 3rd text saying finishing am job and heading over. *** completedAugust 4th I get up on the roof because the outside corner post was very obviously not straight. Many loose and broken pieces of horizontal siding and J channel. Sloppy caulking job and shingles crocked.August 9th Reaching out to ********************* Regional Manager via Linked-in August 11th Call from **** and gave 2 options: refund or fix it correctly. I opted for refund tired of messing with the company I will fix myself. He said checks go out Friday (12th)August 18 no refund. contacted ****: he verified that there was a delay and it was sen

  

  Business Response

  Date: 09/01/2022

  We apologize for the delay and understand your frustration.  Our Regional Manager has reached out and updated you on the current status to resolve your project. Our apologies.

• Initial Complaint

  Date:08/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Bone Dry do a partial rebuild of our chimney as there was a large crack in it, along with associated sweep, parge, and further interior chimney work, though when finished there was a draw of air into the house. They returned around a dozen times to troubleshoot, though a solution was never found. They advise that the draw could not be a result of their work, though it did not exist prior. They were last here in late 2021, at which point they left a longer damper on top of the chimney, and left insulation stuffed in a hole on the exterior. They last sent an HVAC technician in January who promised to have someone contact us, but no one did. I attempted contact again on 7/18 via email and received a call the next day advising they'd come troubleshoot further, but have not been contacted again. During this process, we had multiple missed appointments, multiple instances of technicians being late resulting in my missing meetings. While appreciate that they continued to come look for solutions, it seems at this point that they have no further solutions, and I'm left with a $10,000 bill that I've paid for a fireplace that I can not use. A document with dates and details of work performed, issues etc. is attached, along with photos on the extended damper left on the chimney and of insulation stuffed in the ash pit hole.

  

  Business Response

  Date: 08/24/2022

  Hello, we apologize for our lack of communication with you.  This is not the experience we want our customers to have when working with us. Our team has connected with you and have scheduled a visit for 9/2/22 to provide a resolution.  We want to find a solution to your problem and appreciate the opportunity.  Thank you.

  Customer Answer

  Date: 09/02/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  That said, while the business is scheduled to come today to continue work to resolve the issue, I would like the complaint to remain open until work is complete.

  Regards,

  *********************