Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will attach a written statement also texts and photo.

  Business Response

  Date: 06/02/2025

  We sincerely appreciate the opportunity to respond and address the concerns presented. At Indianapolis Roofing LLC, we take all customer matters seriously and remain committed to ensuring that every project is completed to the full satisfaction of our clients.
  
  
  After reviewing the customers detailed summary, we acknowledge there have been multiple service visits and communications related to the original repairs and subsequent concerns. While several steps have been taken to address the initial work, including repairs to the garage leak and tightening of the gutters, we recognize that further service is still required to fully resolve all concerns.
  
  
  To properly address this matter and bring full resolution:
  
  
  Comprehensive Leak Re-Diagnosis:
  We are actively working to schedule an on-site diagnostic appointment with the homeowner. This will allow us to thoroughly re-assess the source of the current leak and ensure that all contributing factors are identified with certainty.
  Scheduled Warranty Repair & Shingle Correction:
  Upon completion of the diagnostic inspection, we will promptly coordinate a service crew to:
  
  Perform the necessary leak repair work under the terms of our workmanship warranty.
  Remove and replace any mismatched shingles to ensure the roofing system is fully uniform and consistent with the originally contracted specifications.
  
  
  Final Quality Control Walkthrough:
  After the repairs are completed, we will conduct a full final walkthrough with the homeowner to ensure satisfaction, answer any remaining questions, and verify that all contracted work has been completed in accordance with professional standards.
  
  
  
  
  We remain fully committed to standing behind both our workmanship and customer service obligations. Our management team will continue to directly coordinate with the homeowner to ensure that the remaining items are resolved efficiently and thoroughly.
  
  
  We appreciate the customers patience and look forward to achieving full resolution.
  
  
  Indianapolis Roofing LLC
  
  

  Business Response

  Date: 06/02/2025

  
  
  We respectfully request that the homeowner please provide us with a few dates and times of availability so that we may promptly schedule a return visit. During this visit, our team will conduct a comprehensive inspection to fully diagnose the current source of the leak.
  
  
  

  Customer Answer

  Date: 06/02/2025

  Hi *****, thank you for responding quickly to my complaint. The best time frame this week for me in order to have someone to come out for the diagnostic inspection are Tuesday between 12:00 & 3:00, Wednesday between 8:00 am & 12:00 & Thursday between 8:00 and 12:00 also please respond through the BBB portal.      Thanks ***** Cole                       

   

   

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** ****

  Business Response

  Date: 06/03/2025

  Thanks. Ill be there Thursday at 12:00. 

  Customer Answer

  Date: 06/15/2025

  I'm now rejecting ***** **** response at Indianapolis Roofing due to them not holding up to the agreement that we had discussed. There are text messages and one e/mail between me and ***** form June 2nd through June 6th which are attached. also we had a civil conversation over the phone on June 3rd in which he assured me that all would be taken care, Although ***** came out on June 6th to re-diagnose the leak problem, he never stated where he thought the Leak continue to come from however he did state that he will send his contractors back out this past week to resolve  the issues but I've never hear from him since. I currently have more mold increasing on my garage ceiling, which he's been aware of, and it cannot be taken care of until the leak get fix, also I believe that my property value has been hinder because they put on two different mix match colors shingles on my roof. It's now very clear that they have breach their own contract and that they have no intentions of taking care of my ongoing issue. At this time, I'm asking that (all communication be made only though BBB and the ********** don't e/mail, Text, call me or come to my home. from this day forward).  I'm asking for full restitution and will be getting new estimates which will include replacing the shingles.       Thanks 

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I'm now rejecting ***** **** response at Indianapolis Roofing due to them not holding up to the agreement that we had discussed. There are text messages and one e/mail between me and ***** form June 2nd through June 6th which are attached. also we had a civil conversation over the phone on June 3rd in which he assured me that all would be taken care, Although ***** came out on June 6th to re-diagnose the leak problem, he never stated where he thought the Leak continue to come from however he did state that he will send his contractors back out this past week to resolve  the issues but I've never hear from him since. I currently have more mold increasing on my garage ceiling, which he's been aware of, and it cannot be taken care of until the leak get fix, also I believe that my property value has been hinder because they put on two different mix match colors shingles on my roof. It's now very clear that they have breach their own contract and that they have no intentions of taking care of my ongoing issue. At this time, I'm asking that (all communication be made only though BBB and the ********** don't e/mail, Text, call me or come to my home. from this day forward).  I'm asking for full restitution and will be getting new estimates which will include replacing the shingles.       Thanks 
  
  Regards,
  
  ***** ****