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Business Profile

Roofing Contractors

Trojan Roofing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since October of 2024 business has been dragging out our contract, since February of 2025 they have received payment in full. The have no called no showed on 9 different occasions and say that materials are in come out and they are not the correct materials or they now state the materials that were stated in are on back order. They have been paid for in full $41K. I want the job finished and if it were up to me their business license revoked. I can not believe they are still in business with the practices they have shown. They are non communitive and have been caught trying to break contract on more than one occasion, now they simply don't show to complete the work or to respond.

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business refused to resolve the issue of repairing a 2 year old roof. They didn't answer their phone or have any communication with me in regards to this issue. The only time I spoke to anyone, he guaranteed me they would be out to take a look at the roof and never showed up or called. After they didn't show up I tried to call and they never answered and the voice mail was full.

  • Initial Complaint

    Date:05/01/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2023, this company came to my door offering to help me get a brand new roof and gutters through my insurance. I signed a contract that Id only use them once approved through my insurance. It was approved and they paid for my roof and gutters to be done. The contractor ended up telling me they could not do my gutters due to inflation, they wouldnt be able to pay their roofers if they did. Now I am stuck with a new roof and gutters that are falling off and useless all because I had been scammed.

    Customer Answer

    Date: 05/16/2024

    This complaint has been satisfied. Thank you for your assistance. 

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** Trojan over 12k with proof of receipts and ***** he blocked my number never did the work. He is a great salesman and will make you feel secure about them doing the job but he stole from me and blocked my phone number after he received the money

    Business Response

    Date: 03/19/2024

    Trojan roofing would like to officially address Jalen on this matter

    Trojan has performed all work contracted to them by *****. ***** originally had us come do a roof for him after he fired his first general contractor after the roof ***** asked us to help do some interior items like furnace, doors, and siding repairs which we did and finished at this point ***** asked if we could do the painting of his house. We agreed on a price and Trojan sent their labor and purchased materials for the job

    During the day of the painting project we called our sub contractors who were there the day before who Jalen meet while they were repairing the siding and power washing it to start the painting. Both ***** and the sub stop picking up their phone, which was very strange. I finally came to find out from the subs helper who i got ahold of shortly after ***** stole our subs and materials and paid our workers directly cutting us out and creating a loss for this protect we dint start cause ***** wanted to be shady

    ****** real concern is that he does not know how to go through the permitting process to get his electrical turned on his house (cause he is not licensed). Which his electrical contractor did not help with and I told him I would talk to the city and help him with it. We were wanting to help because ***** promised  us we can do the drywall, painting and interior of his home. After I found out, he stole our contractors and ignored me for multiple weeks / mont. 

    Jalen would repetitively call me and my wife ***** times a day. Once he started to harass us, I decided it was best if he no longer had access to us.

     

    Customer Answer

    Date: 03/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    Regards, ****** story is not even adding up hes all over the place what workers did I take from you and equipment? I have proof of everything I have proof of your wife telling me she remembers me giving you the money and shes going to talk to you after I threatened to show up to the business with police. Why did you post my house on ******** and say full restoration youre a fraud lying to people. Why would I have an electrical permit I own the house Im not electrician make it make sense *****. I have proof of you talking to the guy from the city trying to do the electrical work and youre not qualified for it. Please show the proof of me ever calling ***** times I can pull all the phone records. You blocked my number because you stole money and didnt do work that was agreed. I can pull bank statements and payment proofs of me paying you every time I paid you it was recorded. Every time you asked me for money it was recorded I have proof of everything. This is a fraudulent business 

    ***********************

Trojan Roofing, Inc. is NOT a BBB Accredited Business.

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