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Business Profile

Safety Equipment

Impact Racing, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October, 2022 I ordered from Impact racing a sfi jacket and pants for drag racing. Their website led me to believe that their racing suits are made in ****** I did not want a ***** made fire suit. When I opened the box I saw proudly stating Made in ****** I opened the box that the jacket was in and sewn into it was Made in *****. I contacted Impact and was told to return the suit for a refund. I did and have been trying since then to get my $490. back. I have been told they would put the money back in my account several times. I have gone back and forth many times with Impact as to my refund. I have talked to them several times by phone to once again give them my account numbers. I have done so each time and I am told in 2 or 3 days. All I want is my refund that I was told I would get. I can not see how it takes only a minute to take money out of my bank and I have to chase them for over 2 months for a refund. I do not know who else to ask for help. Thankyou for your help, ****

Impact Racing, Inc. is NOT a BBB Accredited Business.

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