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Business Profile

Sports and Recreation

USA Football, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports and Recreation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw a pending charge on bank account for $40 from **********************. They auto enrolled me in auto renewal, which I was not aware of at the time. My renewal date is 1/17/25 apparently. I notified them I wanted to cancel and was told per terms there would be no refund.

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 17th in error I signed up for a membership on the USA Football website as I thought I was signing up for the training I needed. The website kept redirecting me to their membership sign up. I emailed them on May 17th asking for a refund. They responded May 23 stating they don't refund memberships. I tried to cancel my membership on their website as they set it up to auto renew and the website continues to error out when I try to cancel. I'm literally trapped in their membership with no way out.

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 11th, I submitted an age verification request to USA Football for my minor son and paid a nominal fee (less than $25). However, the organization denied the application stating the document, a valid New York State birth certificate, was illegible. Allowing them the benefit of the doubt I re-added the same document and the verification was subsequently approved. However, they charged me twice. There was no notice posted that a denied submission would require another payment. So, I requested a refund and was told, after the fact, "To re-submit age verification, you must pay again, unless the child/coach is a Member." Again, there was no visible notice of this policy at time of submission. The amount was small, but if they did this to me, they do it to many others. Clearly a money-making scam, and possibly illegal.

    Customer Answer

    Date: 04/25/2024

    USA Football has replied to me directly on 4/25 that they have issued me a refund as the duplicate charge was a result of their system glitch. 

    I am satisfied with this answer and outcome. 

     

     

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received email from USA Football stating that my membership would renew on 1/31/24 for $40. I was given the option to cancel and tried to online several times but screenshotted the attempt on 1/10/24, but received a conflicting message stating that I had both cancelled my membership successfully and also stating there was error. I repeated the process several times and got the same result.There was no contact information available on the website readily available and only after I received another notification about being charged did I find an email contact. My request was met with a swift rebuttal stating terms in bold and the service ticket was closed immediately. I replied explaining the situation more thoroughly and provided the screenshot with time stamp to show the issue I encountered but have not heard anything back in a week.

    Customer Answer

    Date: 03/05/2024

    One attempt at seeking reconciliation 

USA Football, Inc. is NOT a BBB Accredited Business.

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