Reviews

This profile includes reviews for Storage of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Storage of America has 20 locations, listed below.

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  Storage of America

  4225 W 62nd St Indianapolis, IN 46268-2519

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  Storage of America

  4237 Gustine Ave Saint Louis, MO 63116

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  Storage of America

  1201 E 5th Street Anderson, IN 46012

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  Storage of America

  2828 Broadway Street Anderson, IN 46012

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  Storage of America

  311 E South Blvd Crawfordsville, IN 47933

Review Details

• Review fromDax H

  Date: 06/03/2025

  1 star

  Dax H

  Date: 06/03/2025

  This storage business is going to run themselves out of business with their rent schedule. They get you in then they raise the rent 3 times a year by 30%. Not a general 5 to 10% but 30%. These people are taking advantage of people that dont have the means to get their things moved. I would steer clear of them at all costs.

  Storage of America

  Date: 06/05/2025

  Thank you very much for taking the time to write us a review. We apologize that you are unhappy with the rental rate increases. Prices on self-storage have been rising but our prices are still below market value, and we still offer competitor prices. We offer a great product at a great price even with the occasional increase.

• Review fromJazzamine B

  Date: 06/17/2024

  1 star

  Jazzamine B

  Date: 06/17/2024

  First Id like to say, very unprofessional. I call to speak to management, they never get back with in a timely manner.I have been using storage of America for over 2 years I placed my items in storage and moved to ********4 months ago I was late making a payment on my storage unit and they cut my lock off and placed their own red lock on my unit. Took weeks to hear from them to gain access to my unit. When I went to get my items from my unit I realized nothing was moved but my items were missing. No sign of a break in because my furniture was still where I had it. I had over 30 pairs of retro Jordans missing from my storage unit along with 2 missing smart TVs. I have reached out to speak to their corporate team and their renters insurance policy, they have made no attempts to contact me. They require renters insurance but they dont have any way to contact them to file a claim. I want my items returned or the money I am entitled to for my missing items. I am lost for words on what my next steps should be. Its going on 2.5 weeks and still no return phone call or emails. I did file this with the police and they said it was a civil matter. What do I do now??

  Storage of America

  Date: 06/05/2025

  Thank you for taking the time to review. We sincerely apologize about the issues that you have incurred. We are always trying to further improve security at our sites. If your lock was not tampered with no one could have gotten into the unit except someone with a key. Unfortunately, with the Tenant Protection Plan, you cannot make a claim unless the lock or latch showed signs of forced entry. If you gave a key to someone that is where the police should start. If something gets stolen you would have to file a police report, then we provide the detectives with any footage found and let them take it from there.

• Review fromJohn S

  Date: 04/28/2024

  1 star

  John S

  Date: 04/28/2024

  I just received a "30 day" notice of a 400% increase on my 3 storage units. I though the company's goal was to attract new customers not lose the ones they have. Makes no sense. There is a management issue which needs to be considered before renting any storage unit. Apparently I expected better treatment over the long term. Be careful.

  Storage of America

  Date: 06/05/2025

  Thank you very much for taking the time to write us a review. We apologize that you are unhappy with the rental rate increases. Prices on self-storage have been rising but our prices are still below market value, and we still offer competitor prices. We offer a great product at a great price even with the occasional increase.

• Review fromLeeAnn B

  Date: 06/06/2023

  1 star

  LeeAnn B

  Date: 06/06/2023

  Location: *************************************************************** I've been using their storage since 2020 and I also purchased insurance. . I went to my storage on 5/29/23 and there was a red lock on my unit. I asked why there was a red lock on my unit. On 5/30/23 I found out my unit was robbed. These items included things of my mom who is now deceased. I was told I couldn't file an insurance claim because I didn't have the right locks on my unit. I asked how could it be I didn't have the right locks when I purchased for the manager **** on the first day I rented the storage. They were not interested in helping me, and I ended up filing a police report on 5/30/23. This business is very misleading. They advertise they have surveillance but they don't because my belongings were stolen. They also advertise they close at 11pm when they actually close at 9pm. The price has also changed dramatically since I first begin renting a storage unit.

  Storage of America

  Date: 06/05/2025

  Thank you for taking the time to leave us a review We sincerely apologize about the issues that have incurred. We are always trying to further improve security at our sites.Our tenant protection program is in place to help protect tenants' belongings in case of an incident. When signing the agreement, the agreement stated that it would only be applied if you had our disc lock on your unit.We do have access hours from 6 AM to 9 PM and have surveillance cameras available throughout the site. If something gets stolen you would have to file a police report, then we provide the detectives with any footage found and let them take it from there.Please give us a call if you have any other questions or concerns.

• Review fromQuail D

  Date: 05/04/2023

  2 stars

  Quail D

  Date: 05/04/2023

  Raises price very sneaky. Lots of emails but when price increases wont email. Get obscure postcard in mail. Hard to cancel and never got free month

  Storage of America

  Date: 05/16/2023

  Dear ***********************, thank you very much for taking the time to leave us a review. At Storage of America, we all strive to make your renting experience a satisfying one. We do mail out price increase letters, so tenants have at least a month advance notice before the price changes. We sincerely apologize that it was hard to cancel your unit, did you try to contact the office and leave a message to let them know you no longer needed it?

  Storage of America

  Date: 05/16/2023

  Dear ***********************, thank you very much for taking the time to leave us a review. At Storage of America, we all strive to make your renting experience a satisfying one. We do mail out price increase letters, so tenants have at least a month advance notice before the price changes. We sincerely apologize that it was hard to cancel your unit, did you try to contact the office and leave a message to let them know you no longer needed it?

• Review fromKatherine M

  Date: 10/17/2022

  1 star

  Katherine M

  Date: 10/17/2022

  Hours are wrong. It says open at 9 but they open when they get ready to. I came in Saturday to pay my unit at 3pm. I called to see what time they close early Saturday morning. I came in at 3pm and the office was closed.

  Storage of America

  Date: 05/16/2023

  Dear *********, thank you very much for taking the time to leave us a review. We sincerely apologize that the office was not open at the time that you were there. We do have the correct office hours listed online but sometimes something comes up and managers need to leave the premises for a short period of time. At Storage of America, we all strive to make your renting experience a satisfying one and I am sorry to hear you did not enjoy your time with **. Once again, we apologize for the inconvenience.

  Storage of America

  Date: 05/16/2023

  Dear *********, thank you very much for taking the time to leave us a review. We sincerely apologize that the office was not open at the time that you were there. We do have the correct office hours listed online but sometimes something comes up and managers need to leave the premises for a short period of time. At Storage of America, we all strive to make your renting experience a satisfying one and I am sorry to hear you did not enjoy your time with **. Once again, we apologize for the inconvenience.

• Review fromErica T.

  Date: 09/12/2022

  1 star

  Erica T.

  Date: 09/12/2022

  Went to move some things yesterday and unit full if ants dead mice and droppings! Had to throw everything away!! My question is who pays for my stuff??!!

  Storage of America

  Date: 05/16/2023

  Dear *****, thank you very much for taking the time to write us a review. We sincerely apologize for your experience. Please be assured that at Storage of America we all strive to make your renting experience a satisfying one. We are constantly watching for ways to improve which includes ongoing pest control. Again, we apologize for any inconvenience that these issues may have caused. Please give ** a call at ************** and we can discuss this issue further.

• Review fromAmber J

  Date: 09/09/2022

  1 star

  Amber J

  Date: 09/09/2022

  HORRIBLE! ******, ******** April the storage manager will never step to the plate and take ownership of her facilities raggedy conditions. This storage facility got my unit ruined with water. I lost clothes *** shoes. GOOD ITEMS RUINED BY THEIR FAULTY FACILITY AND THEY DONT WANT TO COVER THE DAMAGES THAT THEY CAUSED ME. DO NOT STORE ANYTHING AT STORAGE OF AMERICA!!!! RAGGEDY RAGGEDY RAGGEDY!

  Storage of America

  Date: 05/16/2023

  Dear *************************, thank you very much for taking the time to write us a review. At Storage of America we all strive to make your renting experience a satisfying one. We sincerely apologize about the water damage that occurred in your unit. Please give ** a call at ************** to discuss further.