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Business Profile

Storage Units

U STOR Self Storage
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for U STOR Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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U STOR Self Storage has 85 locations, listed below.

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    Customer Review Ratings

    4.58

    Average of 74 Customer Reviews

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    Review Details

    • Sasha F

      Date: 03/29/2025

      The office staff are the best! I tell everyone to use them if they need a storage unit.

    • Agnes S

      Date: 03/29/2025

      Office Staff: Professional and friendly. Have always been able to assist me.Storage space always in good shape. Exterior lanes and spaces always clear of any type of debris. Pricing is reasonable for quality of service. I feel more than comfortable storing my items here.

    • Perry C

      Date: 01/05/2025

      Very clean and secure. Staff is always helpful. Rates are fair and location is convenient to get to.

    • Sadara H.

      Date: 01/04/2025

      Sadara H.

      Date: 01/04/2025

      I would advise customers to not to lease a ********************** unit at this facility. They are quick to charge late fees only allowing 2days to pay for the month. The fees are charged on the third and it is $10. They increase rent every few months due to inflation. No, its actually to maintain their profits because of vacancy. And I have had two units since 2020. For medical purposes I relocated and have not been able to vacate due to dangerous weather conditions and financial hardships. And they have completely taken advantage of it. They will began auction procedure by the 18th day of the current month of late payment. Yet, the online payment system never works correctly. Despite providing me a password, I have never been able to consistently pay online. They have changed/upgraded the computer at least five times during my tenancy and I still can not use it to pay. And lastly, this facility has security issues since there is not an actual security fence but instead an arm /lever gate which does not prevent people from entering the property. Yet this Esters location with this gate charges the highest rent of any location. No, I would not recommend this facility to anyone.

      U STOR Self Storage

      Date: 01/07/2025

      Could you please email corporate directly so I can look into these issues. From your zip code, it looks like the ********** area but we do not have a location there. There are other items in your letter that make me think you might rent from a different storage company such as our late fee is not added until the 4th and we have not had a rate increase since early 2023.

    • Gene H

      Date: 01/03/2025

      U-Stor 303 ********* **. We have been renting for over a year and have found this location always with clean grounds, adequate lighting for night visits, security conscious making sure units are locked and friendly personnel. i would recommend this location to anyone wishing to store. Units are clean and water resistent

    • Jason G

      Date: 01/03/2025

      Great Managment, the property is clean. The customer service is top notch.

    • Jessie R

      Date: 01/01/2025

      I have had a storage unit here for over 20 yrs. People have always been extremely helpful and professional. This is the one on Block ** in ******

    • Margie N

      Date: 11/19/2024

      ****** at U store in ******* on Buckingham and beltline/********** is wonderful and a blessing as well as the other office staff. Always helpful and informative addessing our needs and resolving them. Grounds and storage units very well maintained, clean and secure. Highly recommend U store for your personal belongings to store and be safe and secure.

    • Steven S

      Date: 11/11/2024

      Clean storage and we'll maintained. Personnel are polite, friendly, and professional.

    • Katherine M

      Date: 11/10/2024

      I have rented from U-Stor ***** ***** for many years. Their longtime Manager's are great!

    U STOR Self Storage is BBB Accredited.

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