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Business Profile

Tobacco Store

Blend Bar Cigar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/8/22, I went to Blend Cigar Bar in *************, **. One of their employees placed a fraudulent charge on my card. My bill was originally $21.18; however, a few days after I paid my bill I noticed that my server charged my card $37.42. I have contacted Blend Cigar Bar multiple times and nothing has been done to rectify this or make it right. No one responded to my emails. Two months later, the ** left a lousy voicemail on my phone. When I called him back, he never returned my call. And the issue with the fraudulent charge was NEVER addressed. The company has continued to ignore me

  • Initial Complaint

    Date:10/27/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited *************, ** location on 10/8. An unauthorized charge has been placed on my account. Please see the receipt, my credit card was charged $21.18 on 10/9. However, what posted to my account was $37.42--which was not authorized. I contacted Blend Bar's website on 10/10 - I have not received a response. I've notified one of managers, *******, twice on 10/18 and 10/24. She has not followed up with me about how this unauthorized charged occurred on my account. I want an explanation for this charge and an explanation for why management has ignored me and not addressed this issue.

Blend Bar Cigar is NOT a BBB Accredited Business.

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