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Business Profile

Trampolines

Sky Zone

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 16, 2024 SkyZone charged my account for ***** at 827am. I have sent them 3 emails about this and also went into the store. The manager told me he couldn't help me but I could email the 2 email address he gave me. I did this, to both emails, and followed up with those emails and still haven't received a response. I am requesting for a full refund for this as we have not visited this place since the beginning of October. I would like to attend another SkyZone and not the one in *********. My booking ID number for this transaction is ********. Can we get this resolved please?.

    Business Response

    Date: 12/10/2024

    The membership was canceled in November. Attached is the log with guest services representative who sent the customer the agreement they signed that they agreed to a monthly membership. 

  • Initial Complaint

    Date:06/03/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I visited ******* North Indy with my daughter and was signed up for a membership without my knowledge or consent. I was told by the park that I did sign up, though I only signed a waiver to jump for the one day. My debit card has been charged monthly since, $45 each month. I contacted the park directly on May 20 who told me I "did" sign up because I only could via my own personal phone. I only acknowledge signing a waiver. I contacted the corporate office three times (May 20, May 24 and May 31) to finally be told that I could not receive a refund because they state I did sign up for one. Upon looking up online (Reddit), I saw multiple other people who had the same issue as I, signed up for memberships without knowing or consenting. I was hoping that the BBB could help me with this issue as I was unable to received a refund and they acknowledge no wrongdoing yet. They were able to see that I have not visited the park since that day, October 7. I never received any email, text or any sort of receipts or a confirmation of a membership which is the most frustrating part. Thank you for your time and possible help!

    Business Response

    Date: 06/26/2024

    I apologize for the inconvenience on the membership. At that time we didnt have a General Manager in place, but now i have taken this park over and will look into the matter. Ill make sure the customer gets refunded. I did look into the account and see we do have an agreement on file for the monthly membership but i will make sure we get you taken care of. Also my records dont match the amount you are requesting. I see 7 months of ***** which equals ******. I think part of the confusion is you are counting the month day you did come in and jump. Im not refunding the day you did come and jump seeing how the prices are the same for memberships and standard ticket. So ill be working on getting you refunded for the amount of ****** and i apologize for the inconvenience in the past.

    Customer Answer

    Date: 06/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

    Thank you for helping me! I can't tell you what it means to have this business take a positive action (after originally being told no to a refund) and to be able to get my money back for something that I felt was truly wrong on their part.

    Regards,

    *********************************

Sky Zone is NOT a BBB Accredited Business.

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